Collections Analyst, French ID-2748 – Amazon Store

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📋 Description

• The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills. • Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure. • Contact customers, via email and phone, to secure outstanding balances. • Perform account reconciliations, as needed, to resolve any account discrepancies. • Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account. • Work with customers that have delinquent balances to negotiate payment plans. • Process customer credit card payments. Address any credit card declines with the customer. • Respond to customer inquiries within a 24 - 48-hour time period. • Confer with management to determine if additional actions are required for delinquent accounts.

🎯 Requirements

• High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better. • You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling. • Degree preferably in Accounting, Finance, or Business • 2+ years of professional experience in A/R & Collections • Strong communication skills, both verbal and written • Strong attention-to-detail, robust analytical skills and multitasking capabilities • Strong customer service and creative problem solving skills • Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment • Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners • Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs • Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills • Positivity! We each love what we do and believe that a positive attitude matters

🏖️ Benefits

• Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with minimum of 16 weeks of parental leave