Information Technology Business Partner ID-1977 – Amazon Store

Description

• Oversee and manage projects across various departments within the organization, providing strong leadership to ensure all activities are executed within the established constraints of time, budget, and quality standards.
• Gather and prioritize IT requests from the business to develop a structured portfolio of projects and enhancements that align with the strategic objectives of the organization.
• Conduct IT audits, risk assessments, and security vulnerability evaluations to systematically analyze security risks, issues, and their potential impact on the business.
• Facilitate the installation of software and provide users with comprehensive instructions on its effective utilization.
• Create detailed manuals and tutorials for staff and customers on accessing servers, logging into private business networks, and operating new software applications.
• Address and troubleshoot IT issues encountered by customers, clients, and personnel, ensuring efficient resolution.
• Maintain thorough records of support inquiries; diligently work to resolve issues while offering clear and informative explanations of the challenges faced.
• Perform hardware repairs and manage a sufficient inventory of IT-related supplies, including cables, routers, adapters, and other essential equipment required for optimal system performance.

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Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, along with relevant professional experience.
• Proficient understanding of computer hardware, software, networks, and operating systems.
• Experience in source code management and change management processes is advantageous.
• Knowledge of IT governance, compliance standards regulated by MAS, and business continuity planning.
• Strong analytical and problem-solving abilities to effectively diagnose and resolve technical issues.