Terraform SME Genesys Cloud Contact Center - Cloud Destinations LLC

Job Title: Terraform SME Genesys Cloud Contact Center

Location: Remote Duration: 6+ months Contract

Position Summary:

We are seeking a Terraform Subject Matter Expert (SME) with extensive hands-on experience in automating and managing Genesys Cloud Contact Center infrastructure using Terraform and CI/CD pipelines. This is a critical role requiring expert-level proficiency candidates still learning the technology or with limited experience will not be a fit.

Key Responsibilities:

• Design, develop, and maintain Terraform IaC for Genesys Cloud resources.
• Build and manage CI/CD pipelines using GitHub Actions, Jenkins, or Azure DevOps.
• Configure and manage Genesys Cloud components: users, queues, flows, integrations, telephony, etc.
• Implement secure API authentication (OAuth) and manage secrets using Vault, AWS Secrets Manager, or Azure Key Vault.
• Maintain version control and change management across environments (dev/test/prod).
• Ensure compliance with standards like HIPAA, FedRAMP, PCI, and maintain audit traceability.

Required Skills & Experience:

• Expert in Terraform fundamentals: modules, variables, outputs, remote backends.
• Experience with Terraform CLI workflows and state management.
• Proficient in using terraform import for existing Genesys resources.

• Deep understanding of Genesys Cloud architecture (regions, tenants, organizations).
• Experience configuring telephony (trunks, sites, edge devices), routing, flows, and integrations.
• Familiarity with Genesys security roles and permissions.

• Strong Git fundamentals (branching, merging, PRs).
• Experience integrating Terraform with GitHub/GitLab/Azure DevOps.
• Building automated pipelines with approval workflows.

• Secure handling of OAuth credentials and API tokens.
• Role-based access control in both Terraform and Genesys.
• Knowledge of compliance frameworks relevant to contact center environments.

• Skilled in reading Terraform plan outputs and debugging errors.
• Experience optimizing Terraform code using reusable modules.
• Ability to monitor deployment impact using Genesys analytics.

Nice to Have:

• Experience in high-security or government-regulated environments.
• Familiarity with change management and rollback strategies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 91097117
• Position Id: 8754868