Experienced Technical Support & QA Tester for Leading Cold Email Outreach Solution – Join a Meritocracy and Work 4 Days a Week
About QuickMail
QuickMail is a pioneering cold email outreach solution that empowers small and medium businesses worldwide to reach out to potential clients and grow their businesses. Founded in 2014, our company is 100% self-funded and composed of a small group of highly driven co-workers who are passionate about delivering exceptional results. As a leading player in the industry, we pride ourselves on our commitment to innovation, customer satisfaction, and open communication.
Join Our Team
We are seeking an experienced Technical Support & QA Tester to join our Customer Support team. As a key member of our team, you will be the first point of contact for our users, providing exceptional support and resolving issues efficiently. Your secondary goal as a QA tester will be to use your analytical skills to thoroughly test all fixes, features, and enhancements created by our development team. If you are a curious and detail-oriented individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Technical Support & QA Tester, your primary responsibilities will include:
- Providing exceptional support to our users, resolving issues efficiently, and finding the best solution possible
- Developing a deep understanding of how QuickMail works, becoming an expert in the system and its integrations
- Writing technical documentation for our knowledge base to ensure that our users have access to accurate and up-to-date information
- Investigating user objectives and driving their adoption of QuickMail's functionality beyond the expected
- Providing training and continued support through effective relationship management, centered on the customer experience
- Developing a deep technical understanding of the email ecosystem, including SPF, DKIM, and DMARC records, email deliverability, and other related topics
- Manually testing fixes, features, and enhancements for anything that times out, crashes, or leads to server or console errors, as well as visual bugs
- Debugging graphQL queries using the inspector tool and API testing using Postman
- Creating bug reports to help the developers understand where the issue is coming from and how to replicate it
Must-Haves
To succeed in this role, you will need to possess the following qualities and skills:
- Always curious and going beyond the surface level of understanding
- Comfortable giving feedback with the intention to help and receiving feedback without justifying the action behind the feedback
- Able to take informed decisions without waiting for a go signal
- Strong analytical and problem-solving skills
- A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
- Demonstrate that you have great attention to detail by entering "koala" when asked what is your favorite animal
- A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)
- Comfortable working in Europe or EST US time zone
Bonus Points
While not required, the following skills and experiences will be highly valued:
- Knowledge of Ruby, Python, or Selenium
- Experience working as a QA tester in SaaS or other email software
- Experience working in a fully-remote team
- Knowledgeable in the email ecosystem (SPF, DKIM, and DMARC records, email deliverability, etc.)
Benefits
As a member of our team, you can expect to enjoy the following benefits:
- Work 4 days a week (4 x 8hr) from the comfort of your own home or a coffee shop, with no commute necessary
- Join a meritocracy with no politics, where you can bring your best self and be recognized for your contributions
- Get a lot of context and learn about the business side as we practice open-book management
- Participate in 1 team retreat per year for work and fun (we fly everyone to one location for a week)
- Focus on learning and personal growth, with a $100/mo budget for learning/books/courses
How to Apply
If you are a motivated and detail-oriented individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please visit our job listing on We Work Remotely to learn more and submit your application. Apply Now Apply for this job