Customer Service Representative - Call Center

This job was posted by https://www.vermontjoblink.com : For moreinformation, please see: https://www.vermontjoblink.com/jobs/1295597101 Queen City ParkRdBurlington, VT 05401802-540-2468 \| RideGMT.comJob Title: Customer Service Representative Call CenterReports to: Demand Response Program ManagerEffective Date: January 2024Direct Report: NoneFLSA: Non-ExemptDescription and Essential FunctionsResponsible For Customer Service To Broker Services ClientsAnswers phone calls and books rides in accordance with demand responseprograms, including Medicaid NEMT, 5310 Grant Program, and generalpublic demand responseResponds to inquiries from the general publicSupports and assists Broker Services department staff as requiredAssists the Broker Services Manager with volunteer driver coordinationand scheduling as neededPerforms other duties as assigned

• Please note this job description is not designed to cover or contain

a comprehensive listing of activities, duties, or responsibilities thatare required of the employee for this job. Duties, responsibilities, andactivities may change at any time with or without notice.***Qualifications[]{#_Hlk115848438}[]{#_Hlk110265263}*A combination of education and/orExperience That Provides The Required Knowledge, Skills, And Abilitiesto perform the essential functions of the position. Additionalexperience, as outlined below, may be substituted for the requirededucation on a year-for-year basis.*

• Education and/or Experience: High school diploma or equivalent, two
• years of experience in customer service required.

[]{#_Hlk115850143}Essential Job Skills and Abilities:** *To performthis job successfully, an individual must be able to perform eachEssential Duty Satisfactorily. The Requirements Listed Arerepresentative of the knowledge, skill, and/or ability required.Essential duties are performed with or without reasonableaccommodations.*Ability to work in a team and communicate effectively with a diversepopulation; remain calm in stressful situations, work effectively in anenvironment with multiple competing priorities. Proficiency in MicrosoftOffice Suite, Google products, and RouteMatch software. Strong verbalcommunication, ability to multi-task, attention to detail, flexibility,and the ability to maintain confidentiality inclusive of HIPAARequirements Are Required.Work Conditions[]{#_Hlk118882292}[]{#_Hlk115848665}Physical Requirements: *Thephysical demands described are representative of those that must be metby the employee to successfully perform the essential functions of thisjob. GMT provides reasonable accommodation to enable individuals withdisabilities to perform essential functions.*Ability to sit for long periods of time, work at a computer, and answerfrequent phone calls is required. Occasional lifting of up to 15 lbs.,climbing stairs, and standing. Operates in a professional officeenvironment; and routinely uses standard office equipment such ascomputers, phones, photocopiers, filing cabinets, and fax machines.

• GMT is committed to providing a workplace that includes people of

diverse backgrounds and fully utilizes their talents to achieve itsmission. GMT believes that an inclusive and diverse workplace cultureenhances the performance of our organization and our ability to fulfillthe agencys mission.*

• GMT is an equal employment opportunities (EEO) employer to all

employees and applicants for employment without regard to political orreligious affiliation, race, color, national origin, place of birth,ancestry, age, sex, sexual orientation, gender identity, marital status,crime victim status, veteran status, disability, HIV positive status, orgenetic information in employment or the provision of services. Inaddition o federal law requirements, GMT complies with applicable stateand local laws governing nondiscrimination in employment in everylocation in which the company has facilities. This policy applies to allterms and conditions of employment, including recruiting, hiring,placement, promotion, termination, layoff, recall, transfer, leaves ofabsence, compensation, and training.*# image1.png# image2.jpg

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