Experienced Service Center Liaison - Delivering Exceptional Veterinary Care from the Comfort of Your Home

Join Ethos Veterinary Health: Revolutionizing Veterinary Care with Compassion and Expertise

At Ethos Veterinary Health, we're on a mission to provide unsurpassed veterinary health care to patients. As a leading organization in the veterinary industry, we're committed to delivering exceptional care and support to our clients and referring veterinarians. We're seeking highly motivated and dedicated professionals to join our team as Service Center Liaison representatives, working from the comfort of their own homes. If you're passionate about delivering outstanding customer service and are looking for a new challenge, we encourage you to apply.

About Our Company Culture

At Ethos Veterinary Health, we pride ourselves on our collaborative and dynamic work environment. Our team is driven by a shared passion for delivering exceptional veterinary care, and we're committed to supporting our employees' growth and development. As a remote worker, you'll be part of a talented and dedicated team that's shaping the future of veterinary health care.

Job Summary

As a Service Center Liaison representative, you'll be the primary point of contact for our hospital teams, clients, and referring veterinarians. Your role will be to deliver superior care and support, developing strong relationships with our hospital teams and ensuring that all client and referring veterinarian needs are met in a professional and empathetic manner. You'll be working in a fast-paced, dynamic environment, handling inbound and outbound calls, and providing administrative support as needed.

Key Responsibilities

• Provide exceptional service to clients and referring veterinarians through inbound and outbound calls, ensuring that all needs are met in a timely and professional manner.
• Act as the primary point of contact for our hospital teams, developing strong relationships and ensuring seamless communication.
• Handle emergency calls with a calm and compassionate demeanor, providing support and guidance as needed.
• Book client appointments with accuracy and efficiency, ensuring that all scheduling needs are met.
• Interpret Ethos protocols to provide solutions to client and referring veterinarian inquiries, resolving issues in a timely and effective manner.
• Process emails, transfer medical records, and perform other administrative tasks as needed.

Essential Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent.
• 1-2 or more years of customer service experience, preferably in a high-volume environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Flexibility to work evening shifts within a 24/7-365 a year service center, including overnight shifts.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a veterinary or medical environment.
• Previous experience working in a call center or customer service role.
• Strong knowledge of customer service principles and practices.

Skills and Competencies

To excel in this role, you'll need:

• Excellent interpersonal skills, with the ability to deal with emotionally charged client scenarios.
• Strong communication skills, both written and oral.
• Good judgment and problem-solving skills, with the ability to interpret Ethos protocols and provide effective solutions.
• A solid track record of exceeding productivity and quality goals.
• The ability to work in a fast-paced, dynamic environment, handling up to 80 calls per shift.

Career Growth Opportunities and Learning Benefits

At Ethos Veterinary Health, we're committed to supporting our employees' growth and development. As a Service Center Liaison representative, you'll have access to ongoing training and development opportunities, helping you to build your skills and advance your career. You'll be working with a talented and experienced team, and you'll have the opportunity to develop your expertise in a dynamic and supportive environment.

Work Environment and Company Culture Highlights

As a remote worker, you'll be working from the comfort of your own home, with the flexibility to create a work environment that suits your needs. We're committed to supporting our remote workers, providing the tools and resources needed to succeed in a dynamic and fast-paced environment.

Compensation, Perks, and Benefits

At Ethos Veterinary Health, we offer a competitive compensation package, including a range of benefits and perks designed to support our employees' well-being and success. While we can't disclose specific details here, we can assure you that our package is designed to reward and recognize our employees' hard work and dedication.

Join Our Team: Apply Now

If you're passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Service Center Liaison representative, you'll be part of a talented and dedicated team that's shaping the future of veterinary health care. Don't miss out on this chance to join our team and make a real difference in the lives of our clients and referring veterinarians.

Ethos Veterinary Health is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.