Customer Service Technician - Part-Time - Roanoke Customer Service Center - DMV - Virginia - Competitive Salary and Growth Opportunities

Join the Virginia Department of Motor Vehicles Team as a Part-Time Customer Service Technician

Are you a service-oriented professional looking for a rewarding career with growth opportunities? Do you possess excellent customer service and problem-solving skills? The Virginia Department of Motor Vehicles (DMV) is seeking a Part-Time Customer Service Technician to join our team at the Roanoke Customer Service Center. As a key member of our team, you will have the opportunity to make a positive impact on the lives of millions of Virginians and contribute to the success of our organization.

About the Virginia Department of Motor Vehicles

The Virginia Department of Motor Vehicles (DMV) is a vital part of the state's infrastructure, serving approximately 6.2 million licensed drivers and ID card holders, and over 8.4 million registered vehicles. Our agency operates with a strong commitment to our core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We strive to provide exceptional customer service, and we're looking for team members who share our passion for delivering outstanding experiences.

Position Overview

As a Part-Time Customer Service Technician, you will play a critical role in providing exceptional customer service, processing applications, and performing various DMV-related services. This is a wage position, limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

Key Responsibilities

• Communicate policies, procedures, and regulations to customers
• Issue IDs, process applications, and administer vision, driver, and in-car road tests
• Process diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
• Provide exceptional customer service and respond to customer inquiries
• Work effectively in a team environment and contribute to a positive and productive work atmosphere
• Utilize a personal computer or other automated systems to perform tasks and maintain accurate records

Requirements and Qualifications

To be considered for this role, you must possess the following qualifications:

• Customer service experience working in a fast-paced environment
• Experience using a personal computer or other automated systems
• Excellent oral and written communication skills
• Flexibility to work Monday through Friday and Saturday
• Strong organizational, time management, problem-solving, and multitasking skills
• Attention to detail, accuracy, and ability to complete assignments on time
• Driving records should have a point balance of less than six demerit points and no major convictions
• Experience working in a team or group environment
• Ability to lift 10-25 pounds

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working in a government agency or public sector
• Familiarity with DMV-related services and procedures
• Bilingual or multilingual skills

Career Growth Opportunities and Learning Benefits

The Virginia DMV is committed to the growth and development of our team members. As a Customer Service Technician, you will have opportunities to:

• Develop your customer service and problem-solving skills
• Learn about DMV-related services and procedures
• Contribute to a positive and productive work environment
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

The Virginia DMV is a dynamic and fast-paced work environment that values teamwork, respect, and accountability. Our team members enjoy:

• A collaborative and supportive work atmosphere
• Opportunities for growth and development
• A commitment to diversity, equity, and inclusion
• A comprehensive benefits package (for full-time employees)

Compensation and Benefits

The hiring range for this position is commensurate with experience, starting at $16.07. As a wage employee, you will not be eligible for state benefits. However, you will have the opportunity to work with a dynamic team and contribute to the success of the Virginia DMV.

How to Apply

If you're a motivated and customer-focused professional looking for a rewarding career, we encourage you to apply for this exciting opportunity. To apply, please submit your application and resume through our website. We look forward to hearing from you!

Contact Information

• Name: DMV Employment
• Phone: (804) 367-0528
• Email: [email protected]

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.

Apply To This Job