Experienced Full Stack Customer Service Representative – First Notice of Loss (FNOL) Claims Handling

Join Our Team and Shape the Future of Insurance at Workwarp

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Do you have a strong background in customer-facing roles, with a keen eye for detail and a knack for problem-solving? If so, we want to hear from you! As a First Notice of Loss (FNOL) Customer Service Representative at United Automobile Insurance Company (UAIC), you'll play a vital role in shaping the future of insurance and providing top-notch service to our policyholders.

About United Automobile Insurance Company

Founded in 1989, UAIC is a family-owned, innovative, and established organization that's committed to providing quality service to our agents and customers. As one of the largest privately held property and casualty insurance companies in the United States, we're proud of our market-leading position in every state where we conduct business. Our ongoing efforts to invest in personnel and technology have enabled us to deliver maximum efficiency and specialized operations in the industry.

Scope of the Role

As a Customer Service Representative, you'll be responsible for providing exceptional service to policyholders who are reporting losses or damages covered by their UAIC policies. This role offers a remote work arrangement, allowing you to work from your preferred location within the Southeast region. Your primary responsibilities will include:

• Acting as the first point of contact for policyholders reporting losses or damages
• Gathering relevant information, such as policy details, incident specifics, and contact information
• Clarifying coverage terms as needed
• Offering clear and empathetic guidance to policyholders on next steps in the claims process
• Explaining the required documentation and information needed to process the claim
• Accurately recording all information gathered during the FNOL process in the company's claims management system
• Ensuring completeness and accuracy of claim reports
• Liaising with claims adjusters and inspectors to schedule assessments and inspections, if necessary
• Providing adjusters with detailed information regarding the reported loss
• Addressing any concerns or questions the policyholder may have
• Ensuring all FNOL processes adhere to company policies, industry regulations, and legal requirements
• Providing feedback to management on ways to improve the FNOL process for enhanced customer satisfaction and efficiency

Qualifications and Requirements

To succeed in this role, you'll need:

• A high school diploma or equivalent (Associate's degree is a plus)
• Bilingual (English & Spanish)
• At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry
• Strong communication skills, both written and verbal
• Detail-oriented with excellent organizational skills
• Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus

Benefits and Compensation

We offer a competitive salary range of $15.00 - $20.00 per hour, with the salary varying based on experience and qualifications. Our comprehensive benefits package includes:

• 401(k) Retirement Savings Plan with employer match
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability

Why Join Our Team?

At UAIC, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. As a valued member of our team, you'll enjoy:

• A dynamic and supportive work culture
• Opportunities for professional growth and development
• A comprehensive benefits package
• A competitive salary and bonus structure
• A chance to make a real difference in people's lives

How to Apply

Ready to take the next step in your career? Apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from you and look forward to reviewing your application.