Experienced Owner Service Agent - Inbound Customer Service (Remote) - USA

Join the GE Appliances Team: Shaping the Future of Home Appliances

At GE Appliances, a Haier company, we're on a mission to make "good things, for life." As the fastest-growing appliance company in the U.S., we're driven by a team of innovators, thinkers, and makers who believe in the power of collaboration and the pursuit of excellence. Our culture is built on three core commitments: coming together, always looking for a better way, and creating possibilities. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we invite you to explore this exciting opportunity as an Owner Service Agent - Inbound Customer Service (Remote).

About the Role

As an Owner Service Agent, you'll be the frontline representative for GE Appliances, providing top-notch support to our customers across the USA. This remote role allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life. You'll be responsible for handling incoming customer inquiries via phone, email, chat, and fax, resolving issues, and providing product information and registration services.

Key Responsibilities

• Drive owner-focused solutions for customer issues, utilizing creativity and judgment-based reasoning skills.
• Respond to customer inquiries related to parts sales, service, pre & post purchase, and provide timely resolutions.
• Utilize GEA contact center systems to implement concession guidelines that benefit both the owner and GEA.
• Create, update, and retrieve owner records to log facts surrounding complaints, actions, and resolutions.
• Provide feedback to Quality and Training teams to improve training processes and materials.
• Adhere to safety policies and procedures to ensure a safe work environment.
• Support other parts of the business as directed.
• Perform other duties as assigned.

Essential Qualifications

• High School Diploma or GED.
• Two+ years of sales or service experience (desired).
• Passion for customer service and problem-solving.
• Excellent organizational, time management, and critical thinking skills.
• Ability to adapt to change and work independently.
• Exceptional written and verbal communication skills.
• Good typing ability and computer skills, with the ability to navigate multiple online applications.
• Proven ability to resolve conflicts and negotiate satisfactory resolutions.

Preferred Qualifications

• Previous experience in a call center or customer-facing environment.
• Familiarity with appliance industry or related field.
• Strong analytical and problem-solving skills.

Skills and Competencies

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. You'll also need to be proactive, flexible, and able to work in a fast-paced environment. Our ideal candidate is a team player who is committed to delivering exceptional customer experiences and is passionate about continuous learning and improvement.

Career Growth Opportunities

At GE Appliances, we're committed to helping our employees grow and develop their careers. As an Owner Service Agent, you'll have opportunities to advance within the company, take on new challenges, and develop new skills. Our comprehensive training program will equip you with the knowledge and expertise needed to excel in your role, and our performance-based incentives will reward your hard work and dedication.

Work Environment and Company Culture

As a remote worker, you'll be able to create a dedicated workspace that suits your needs. We're committed to providing a safe and inclusive work environment that fosters creativity, innovation, and collaboration. Our company culture values diversity, equity, and inclusion, and we're proud to be an Equal Opportunity Employer.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base rate of $15.00 per hour, plus performance-based incentives paid weekly. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life insurance.
• GE Appliance discounts.
• Tuition reimbursement.
• Paid time off.

Requirements for Remote Work Environment

• Dedicated work area that is quiet and spacious enough for ASI-provided equipment.
• Local internet provider (no Satellite or DSL internet connections allowed).
• Wireless Router capable of handling minimum internet speeds of 25mbps Download and 10mbps Upload.
• Internet speeds must meet the following requirements: Ping 50mbps or lower, Download 25mbps or higher, and Upload 10mbps or higher.

Why Join GE Appliances?

At GE Appliances, we're passionate about making a positive impact on our customers' lives. We're committed to creating a work environment that's inclusive, supportive, and empowering. If you're looking for a career that offers challenges, opportunities, and rewards, we invite you to join our team as an Owner Service Agent - Inbound Customer Service (Remote).

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, and our recruitment team will be in touch to discuss your qualifications further.

GE Appliances is an Equal Opportunity Employer and participates in E-Verify. We welcome applications from diverse candidates and are committed to creating a workplace that values and respects all employees.