Experienced Customer Engineer Manager – Cloud Solutions and Customer Support Leadership

Introduction to Google and the Role

Google is at the forefront of innovation, transforming the way businesses operate and interact with their customers, employees, and partners. The Google Cloud Platform team is dedicated to helping clients leverage the power of cloud technology to drive their businesses forward. As a Customer Engineer Manager, you will play a pivotal role in understanding the needs of our clients and shaping the future of businesses of all sizes. This is an exceptional opportunity to join a pioneering team in a rapidly growing industry and contribute to the success of our clients.

About the Company and Industry

Google Cloud accelerates businesses' ability to transform their operations with the best infrastructure, platform, industry solutions, and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Clients from over 200 countries and territories turn to Google Cloud as their trusted partner to enable innovation and solve their most critical business challenges. Our products are designed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware.

Job Summary

We are seeking an experienced Customer Engineer Manager to lead our team of customer-facing engineers. As a Customer Engineer Manager, you will be responsible for collaborating with the Sales and Customer Engineering (CE) leadership to determine appropriate staffing levels, outline work orders, and lead interview teams to fill open positions. You will also evaluate the CE team's go-to-market readiness, identify gaps in CE preparedness, and build plans to ensure the team is properly trained and equipped to support annualized business objectives.

Key Responsibilities

• Collaborate with Sales and Customer Engineering (CE) leadership to determine appropriate staffing levels, outline work orders, and lead interview teams to fill open positions
• Evaluate the CE team's go-to-market readiness, identify gaps in CE preparedness, and build plans to ensure the team is properly trained and equipped to support annualized business objectives
• Work with Google Workspace Outreach team leadership to identify, qualify, and target opportunities for business growth
• Participate in key accounts as executive support, and establish relationships across the customer organization
• Collaborate with the Business Development, Customer Success, Product managers, Customer Solutions, and Engineering team to resolve product issues affecting pre- and post-sales customer satisfaction

Essential Qualifications

To be successful in this role, you will need:

• A four-year college degree in Software Engineering, a related field, or equivalent practical experience
• At least 4 years of experience as a technical sales engineer lead in a SaaS or cloud environment, or a customer-facing role
• Experience driving Customer Design, and managing design teams

Preferred Qualifications

Preferred candidates will have:

• An MBA or Graduate degree in Software Engineering
• Experience serving in the capacity of a pre-sales, field engineering leader, or as a customer-facing field engineer
• Knowledge of PaaS, SaaS, IaaS, public cloud, and related technical concepts
• Ability to occasionally work across different time zones

Skills and Competencies

To excel in this role, you will need to possess:

• Strong leadership and management skills, with the ability to motivate and guide a team of customer-facing engineers
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Strong technical skills, with the ability to understand and communicate complex technical concepts to non-technical stakeholders
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At Google, we are committed to the growth and development of our employees. As a Customer Engineer Manager, you will have access to:

• Opportunities for career advancement and professional growth
• Comprehensive training and development programs, including technical and leadership skills
• Collaboration with experienced engineers and leaders, with opportunities for mentorship and knowledge sharing

Work Environment and Company Culture

Google is a dynamic and innovative company, with a culture that values:

• Collaboration and teamwork
• Innovation and creativity
• Diversity and inclusion
• Open communication and transparency

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $25-$35 per hour
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for professional growth and development
• Access to cutting-edge technology and innovative products

Conclusion

If you are a motivated and experienced leader, with a passion for cloud technology and customer success, we encourage you to apply for this exciting opportunity. As a Customer Engineer Manager at Google, you will have the chance to make a real impact on the success of our clients and contribute to the growth and innovation of our company. Don't miss out on this opportunity to join our team and shape the future of cloud technology.