Experienced Field Service Manager – Airline Steward Labor Force Operations and Customer Support

About Us

At Delta Airlines, we're committed to providing exceptional customer experiences that exceed our passengers' expectations. As a leader in the aviation industry, we're constantly seeking talented individuals who share our passion for delivering top-notch service and fostering a culture of excellence. Our Field Service Manager role is a critical position that plays a vital role in ensuring the success of our Airline steward labor force. If you're a motivated and results-driven professional with a passion for customer support and team leadership, we encourage you to apply for this exciting opportunity.

Job Summary

We're seeking an experienced Field Service Manager to join our team and lead our Airline steward labor force in delivering exceptional customer experiences. As a Field Service Manager, you'll be responsible for building positive relationships with our Airline stewards, providing guidance and support to ensure their success, and driving performance improvement through effective leadership and coaching. If you're a seasoned professional with a proven track record of success in customer support and team leadership, we invite you to apply for this challenging and rewarding role.

Key Responsibilities

• Builds positive relationships with leaders and Airline stewards to maintain labor force commitment, responsibility, and adaptability.
• Responsible for the performance-based management of large groups of Airline stewards on KPIs such as safety, reliability, customer satisfaction, and cost control.
• Advances health, wellness, a safe workplace, and safe work practices.
• Accountable for ensuring and addressing Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction.
• Collaborates with base support staff, other departments, and internal/external partners, including the Uncertainties Representative Association Group, to provide information and answers for continuous improvements for base functional requirements and staff or managerial issues.
• Participates in leader flying programs; includes in board customer and representative engagement while supporting Airline steward teams.
• Proactively responds and follows up on time-sensitive matters and competing needs requiring base communication, input, as well as feedback.
• Provides essential support to Airline stewards before, during, and after flight departure.
• Serves as a contact and support for assigned projects within the base and division.
• Discusses regularly with remote Airline steward labor force from base location.
• Exemplifies Delta's Standards of the Street and guiding principles.
• Practices health-conscious behaviors in every functional cycle and method.

Advantages and Benefits to Help You Continue to Thrive

Our culture is built on a shared commitment to living our values - Care, Trustworthiness, Versatility, Employee Administration, and Cooperation - always, in all that we do. At Delta, our people are our prosperity. At the heart of what we offer is our focus on Empowering Success for Delta employees. Exploring a career at Delta gives you an opportunity to see the world while earning great pay and benefits to help you continue to move forward.

Why You'll Love Delta

We offer:

• Competitive pay, industry-leading profit-sharing program, and performance-based incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care support through fertility assistance, surrogacy, and adoption support, lactation support, sponsored back-up care, and programs that help with family members at all stages.
• All-encompassing Well-being programs to support physical, personal, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health.
• Domestic and international space-accessible flight privileges for employees and qualified family members.
• Meaningful associations to participate in community service and innovative objectives focused on sustainability and reducing our carbon footprint.
• Recognition rewards and grants through the platform Relentless Together.
• Business Asset Gatherings made to connect employees with common interests to promote inclusion, provide perspective, and help implement systems.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks like vehicle and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed (Minimum Qualifications)

To be successful in this role, you'll need:

• The ability to manage multiple and changing needs in a high-speed and continually evolving environment.
• The ability to handle confidential information with exceptional skill, caution, and discretion.
• Proven steady critical thinking abilities in a high-pressure, time-sensitive environment.
• Experience in training and conveying feedback for developmental purposes.
• Excellent verbal and interpersonal skills, as well as time management abilities.
• Proficiency with standard Microsoft Office applications.
• While not necessarily Airline steward qualified, the ability to successfully complete initial Airline steward training and maintain qualifications.

What Will Give You an Edge (Preferred Qualifications)

We're looking for candidates with:

• Two years' experience in In-Flight Administration, three years Delta experience, or potentially external administrative experience.
• A four-year college education.
• Working knowledge of internal Delta-specific applications.

How to Apply

If you're a motivated and results-driven professional with a passion for customer support and team leadership, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.