Experienced Customer Service Representative – Remote United Airlines Customer Support Team
At United Airlines, we're on a mission to become the best airline in the history of flight. Our shared vision – Connecting People, Joining the World – is about more than just getting people from one place to another. It's about elevating and giving back to the communities where we work, live, and fly, and we can do that with a truly diverse and inclusive workforce. Our careers come with a competitive benefits package designed to keep you happy, healthy, and well-traveled. From exclusive perks and travel privileges, United is truly a standout workplace. Are you ready to take your career to new heights?
About United Airlines
As a global airline, we operate in many countries around the world, serving millions of customers and employing thousands of team members. Our airport operations team is the backbone of our business, ensuring that every flight takes off and lands on schedule. We're looking for a talented and dedicated Customer Service Representative to join our remote team, providing exceptional support to our customers from the comfort of their own homes.
Job Summary
As a Customer Service Representative, you will be the face of our company, creating meaningful connections and experiences for our customers. You will engage with our global customers, assisting them with their travel needs, resolving issues, and providing a personalized experience. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to learn and grow, we want to hear from you!
Key Responsibilities
* Respond to incoming calls, emails, and chats from customers, providing friendly, professional, and knowledgeable support
- Prepare and issue tickets, resolve travel issues, and ensure customer needs are met
- Collaborate with customers in a courteous and helpful manner to create positive experiences and build loyalty
- Work independently and as part of a team to achieve customer satisfaction and resolution goals
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed support
- Participate in ongoing training and development to enhance skills and knowledge
What We're Looking For
* Bachelor's degree in a related field (e.g., customer service, hospitality, communications)
- Excellent communication and interpersonal skills, with the ability to work with diverse customers and teams
- Proficiency in English and Portuguese (written and spoken)
- Ability to work with computers, mobile devices, and new technologies
- Physical ability to stand and walk for long periods, lift and handle luggage, and travel to different countries for training
- Availability to work any shift assigned, including evenings, weekends, and holidays
- Legally authorized to work in Brazil without sponsorship
- Ability to meet company participation guidelines and uniform and appearance standards
- Valid visa and U.S. visa
What Will Set You Apart
* Previous experience in customer service, travel, or hospitality
- Four-year degree in a related field
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced, dynamic environment
- Familiarity with airline operations and customer service software
Why Join Our Team?
* Competitive hourly rate of $25/hour
- Opportunities for career growth and professional development
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous paid time off and holidays
- Access to exclusive travel perks and discounts
- Collaborative and inclusive work environment
- Ongoing training and development to enhance skills and knowledge
How to Apply
If you're passionate about delivering exceptional customer service and are eager to join a dynamic and inclusive team, apply now! Visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply Now! Apply for this job