Experienced Alarm Installation Technician - Residential Security Systems Expert

Join Our Team: Transforming Home Security with Expertise and Care

At TEKsystems, we're not just about filling positions; we're about finding the right people to drive change and make a real impact. As a leader in Full-Stack Technology Services and Talent Services, we're committed to helping our clients activate innovative solutions and seize new opportunities. Now, we're looking for a skilled and motivated individual to join our team as a Lvl 1 Alarm Installer, working remotely and making a tangible difference in the lives of our clients.

Our company culture is built on the principles of partnership, innovation, and a passion for delivering exceptional results. As an Alarm Installation Technician, you'll be an integral part of our team, working with cutting-edge technology and providing top-notch service to our residential customers. If you're someone who takes pride in their work, is passionate about delivering outstanding customer experiences, and is eager to grow with a dynamic organization, we want to hear from you.

Key Responsibilities: Installing and Supporting Residential Security Systems

• Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers, ensuring seamless integration and functionality.
• Installing window breaks, door units, smoke detectors, and other security devices to provide comprehensive protection for our clients.
• Troubleshooting signal issues to ensure alarm functions properly, resolving problems efficiently and effectively.
• Perform daily hands-on field interaction with customers at the site level, providing excellent customer service and addressing their needs.
• Test and verify signals for equipment, ensuring that all systems are functioning correctly and meeting customer expectations.
• Train customers on the use of equipment, answering questions and providing guidance to ensure they're comfortable and confident with their new security systems.
• Completing necessary customer paperwork for each job, maintaining accurate records and ensuring compliance with company standards.
• Cost and track all parts utilized for each individual job installed, prior to closing out the job with the dispatch center, demonstrating attention to detail and a commitment to efficiency.
• Maintaining accurate truck inventory of ADT products, ensuring that all necessary equipment is available and easily accessible.
• Provide top-quality customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
• Achieve 90% Goal Attainment for completed installations and zero "go-backs," demonstrating a commitment to excellence and a focus on delivering exceptional results.

Essential Qualifications and Skills: What We're Looking For

We're not just looking for someone with the right technical skills; we're looking for a dedicated and customer-focused individual who is passionate about delivering outstanding results. If you have a background in construction, landscaping, or customer service, you may be an ideal candidate for this role. We're committed to providing training and support to help you succeed, so a willingness to learn and grow is essential.

The ideal candidate will possess:

• Excellent communication skills, with the ability to effectively interact with customers, colleagues, and other stakeholders.
• A strong customer-centric approach, with a focus on delivering exceptional service and ensuring customer satisfaction.
• Reliability and punctuality, with a commitment to being on time and meeting deadlines.
• An adaptive personality, with the ability to think quickly on your feet and respond to changing situations.
• Stellar interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• A solution-oriented approach, with a focus on resolving problems efficiently and effectively.

Preferred Qualifications and Experience

While we're open to candidates from a variety of backgrounds, those with experience in construction, landscaping, or customer service may be particularly well-suited to this role. If you have a strong work ethic, a positive attitude, and a willingness to learn, we encourage you to apply.

Tools and Equipment: What You'll Need

To perform this role effectively, you'll need to have access to certain tools and equipment, including:

• A 6-foot ladder (a Little Giant that folds up is recommended for ease of transport).
• Screwdrivers and an electric drill.
• Wire cutters and a hand sheetrock saw.

While you don't need to have all of these tools on day one, we're looking for someone who is willing to invest in the necessary equipment to perform the job effectively.

Your Vehicle and Travel Requirements

You'll need to have a reliable vehicle to travel to customer locations, and we're looking for someone who is willing to work within a reasonable radius of their home. While we can't reimburse for mileage in most cases, we'll consider reimbursement for mileage in excess of 40 miles from one location to another.

Schedule and Work-Life Balance

We're looking for someone who is available to work Tuesday through Saturday, with a commitment to being on time and meeting deadlines. We understand that work-life balance is essential, and we're committed to supporting our team members in achieving a healthy balance between their work and personal life.

Career Growth and Development Opportunities

At TEKsystems, we're committed to helping our team members grow and develop in their careers. As an Alarm Installation Technician, you'll have opportunities to develop new skills, take on additional responsibilities, and advance in your career. We're passionate about creating a culture of continuous learning and development, and we're excited to support your growth and success.

Compensation, Perks, and Benefits

We're offering a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions.
• Life insurance (voluntary life and AD&D for employees and dependents).
• Short-term and long-term disability insurance.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation, or sick leave).

About TEKsystems: Our Culture and Values

At TEKsystems, we're partners in transformation. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We're committed to helping our clients activate innovative solutions and seize new opportunities, and we're passionate about creating a culture of collaboration, innovation, and excellence.

As an equal opportunity employer, we're committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds. We're excited to review your application and discuss this opportunity further.

Ready to Apply?

If you're a motivated individual with a passion for delivering exceptional customer service and a willingness to learn and grow, we encourage you to apply now. We're excited to review your application and discuss this opportunity further.