Manager - Management Information Systems for Global Card Servicing Operations - Remote
Unlock Your Potential with American Express
At American Express, we believe in the power of backing our customers, communities, and colleagues. As a global and diverse community, we strive to create a work environment that is inclusive, supportive, and empowering. Our company culture is built on a foundation of integrity, respect, and a commitment to delivering exceptional customer experiences.
About the Role
We're seeking an experienced Manager - Management Information Systems to join our GSG Colleague MIS & Analytics team. As a key member of this team, you'll play a critical role in driving the performance of our frontline colleagues across global card servicing processes. This is a unique opportunity to make a meaningful impact on our business while developing your skills and expertise in a dynamic and supportive environment.
Key Responsibilities
- Consult with operations' customers to identify metrics and targets that drive behaviors, support business targets, and create a competitive environment.
- Collaborate with business leaders and Ops managers to draft presentations and share insights with customers.
- Design, implement, and maintain performance management programs, ensuring compliance with Incentives design and Governance processes.
- Provide insightful analysis to customers in an accurate and timely manner, driving business decisions and outcomes.
- Lead or support multiple metrics initiatives and projects, providing consultative expertise focused on win-win solutions.
Essential Qualifications
To succeed in this role, you'll need:
- The ability to take direction and drive deliverables within tight timeframes.
- Experience managing business operations and making strategic changes that drive impact.
- A team-oriented mindset with a willingness to contribute to a collaborative environment.
- Conceptual thinking skills and the ability to identify and implement technical solutions that drive process automation and productivity.
- Proficiency in MS Excel and excellent verbal and written communication skills.
- A sense of ownership and flexibility to support international business needs.
Preferred Qualifications
While not required, experience with Hive is highly desirable.
What We Offer
At American Express, we prioritize the well-being of our colleagues and their loved ones. Our benefits and programs support their physical, financial, and mental health through each stage of life. Some of the benefits include:
- Competitive base salaries.
- Bonus incentives.
- A 6% Company Match on retirement savings plans.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Career Growth and Development
At American Express, we're committed to helping our colleagues grow and develop in their careers. As a Manager - Management Information Systems, you'll have opportunities to:
- Develop your skills and expertise in a dynamic and supportive environment.
- Take on new challenges and responsibilities, driving business outcomes and impact.
- Collaborate with cross-functional teams and leaders, building your network and influence.
- Participate in career development and training programs, enhancing your skills and knowledge.
Our Culture and Work Environment
At American Express, we pride ourselves on our inclusive and supportive culture. Our Amex Flex working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model, or fully virtually.
Compensation and Benefits
The salary range for this role is $90,000 to $170,000 annually, plus bonus and benefits. We consider factors such as location, experience, and job-related factors when determining pay.
Equal Opportunity Employer
American Express is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.