Experienced Customer Service Representative - Remote Work Opportunity - American Electric Power (AEP) Account Management - $16.25/hour - Monday to Friday - Indiana Residents Only

Join the InnoSource Team as a Customer Service Representative and Make a Difference from the Comfort of Your Home

Are you looking for a rewarding career that allows you to help people, solve problems, and make a positive impact without ever leaving your home? Look no further than InnoSource! We are seeking a highly skilled and motivated Customer Service Representative to join our team, working remotely with American Electric Power (AEP) customers. As a Customer Service Representative, you will be the trusted voice for AEP customers, providing exceptional support and resolving their queries in a fast-paced and dynamic environment.

About InnoSource and Our Culture

At InnoSource, we believe in giving our team the tools and opportunities to grow professionally while enjoying the comfort and convenience of working from home. With over 25 years of experience in providing top-notch services, we care about our associates and clients, aiming to deliver for both. Our company culture is built on a foundation of support, teamwork, and growth opportunities. We invest in our employees' futures, providing training and mentorship to help them launch their careers.

Why This Role Will Change Your Career for the Better

This is not just another customer service job. As a Customer Service Representative with InnoSource, you will be part of a company that values your contributions and invests in your success. You will work in an inbound-only role, focusing on delivering world-class service without any sales requirements. Our goal is to provide AEP customers with exceptional support, and we are committed to helping you succeed in this role.

Key Responsibilities

As a Customer Service Representative, your primary responsibilities will include:

• Assisting AEP customers with service-related questions, billing inquiries, and resolving power outage issues.
• Providing exceptional, friendly support over the phone, ensuring that every customer receives the help they need.
• Collaborating with your teammates to ensure seamless customer service and resolving customer queries efficiently.
• Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards.

Education and Experience

The ideal candidate for this role will have:

• At least 2 years of experience in customer service, with a stable work history and a passion for providing outstanding service.
• Previous experience in positions such as using a computer full-time, Customer Service Representative (CSR), Call Center, Call Center Representative, or similar roles.
• A high school diploma or GED and authorization to work in the United States.
• Flexibility for occasional mandatory overtime, especially during outages, when our customers count on us.

Essential Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service.
• Strong problem-solving and analytical skills, with the ability to resolve customer queries efficiently.
• The ability to work in a fast-paced, dynamic environment and adapt to changing situations.
• Strong computer skills, with experience in using software applications and technology.

Benefits and Pay

At InnoSource, we offer a comprehensive benefits package, including:

• Competitive pay starting at $16.25 per hour, with regular opportunities for overtime.
• Comprehensive benefits, including health and life insurance, dental reimbursement, and more.
• The comfort and convenience of working remotely from home, with no commute or traffic.
• Long-term career potential, with opportunities to grow and develop your skills.

Career Growth Opportunities and Learning Benefits

At InnoSource, we are committed to helping our employees grow and develop their skills. As a Customer Service Representative, you will have access to:

• Comprehensive training and mentorship programs, designed to help you succeed in your role.
• Opportunities for career advancement and professional growth.
• A supportive and team-oriented culture, where you can learn from your colleagues and contribute to the team's success.

Work Environment and Company Culture

At InnoSource, we pride ourselves on creating a positive and supportive work environment. As a remote worker, you will have the flexibility to work from home, with no commute or traffic. Our company culture is built on a foundation of:

• Support and teamwork, with a focus on helping each other succeed.
• Growth opportunities, with training and mentorship programs.
• A commitment to delivering exceptional customer service and making a positive impact.

Location Requirement

We are seeking candidates who reside within 50 miles of Fort Wayne, IN. If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply for this exciting opportunity.

Pre-Employment Checks

If offered a position, we will conduct a series of pre-employment checks, including:

• A criminal background check.
• A drug screen.
• Employment and education verification, in accordance with all applicable laws.

Equal Opportunity Employer

InnoSource is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates of all ages, races, colors, sexes, sexual orientations, gender identities, disabilities, and veteran statuses.

How to Apply

If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch with you soon.

Join the InnoSource team and experience what it means to truly love where you work!