Experienced Full-Time Remote Customer Service Sales Representative – High-Volume Telecommuting Opportunity with Unlimited Growth Potential
Are you a highly motivated and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team of customer service professionals as a Remote Customer Service Sales Representative. As a key member of our organization, you will play a vital role in providing top-notch support to our internal and external customers, while also driving sales growth and revenue.
About Our Company
At [Company Name], we are a leading provider of innovative healthcare solutions, dedicated to empowering individuals and families to live healthier, more fulfilling lives. Our commitment to excellence is reflected in our cutting-edge technology, comprehensive training programs, and a culture that values collaboration, innovation, and continuous learning. As a Remote Customer Service Sales Representative, you will be part of a global team that is passionate about making a positive impact on people's lives.
Job Summary
We are seeking an experienced and results-driven Remote Customer Service Sales Representative to join our team. In this role, you will be responsible for providing exceptional customer service, resolving complex issues, and driving sales growth through strategic partnerships with our customers. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Remote Customer Service Sales Representative, your primary responsibilities will include:
* Providing exceptional customer service to internal and external customers, with a focus on needs identification, problem-solving, and partnering with billing and eligibility specialists
* Monitoring delegated customer service issues to ensure timely and accurate resolution
* Utilizing effective communication techniques to respond to customers, particularly in stressful situations
* Informing and educating new customers regarding billing/invoicing setup and billing/payment procedures
* Placing outgoing phone calls to complete follow-up on customer service requests as necessary
* Developing knowledge of our various products and multiple levels of benefits within each product to best assist our providers/customers
* Collaborating with cross-functional teams to resolve complex customer issues and drive sales growth
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
* High School Diploma / GED (or higher) OR equivalent work experience
* 1+ years of current or previous UMR Claims Processing System experience (UMR is UnitedHealthcare's third-party administrator (TPA) solution). (You must be an employee of UMR specifically to have experience with the UMR claims system)
* 4+ years of combined education, work, and/or volunteer experience
* Ability to work any 8-hour shift between the hours of 7:00am – 7:00pm CST
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Proven ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong problem-solving and analytical skills, with the ability to think critically and creatively
Preferred Qualifications
While not required, the following qualifications are highly desirable:
* Previous experience in customer service, sales, or a related field
* Knowledge of healthcare products and services
* Experience working with CRM software and other customer relationship management tools
* Strong technical skills, with proficiency in Microsoft Office and other software applications
* Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR))
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Proven ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong problem-solving and analytical skills, with the ability to think critically and creatively
* Ability to work independently and as part of a team, with a focus on collaboration and mutual support
* Strong technical skills, with proficiency in Microsoft Office and other software applications
* Ability to adapt to changing priorities and deadlines, with a focus on flexibility and adaptability
Career Growth Opportunities and Learning Benefits
At [Company Name], we are committed to helping our employees grow and develop their careers. As a Remote Customer Service Sales Representative, you will have access to a range of learning and development opportunities, including:
* Comprehensive training programs, with a focus on customer service, sales, and technical skills
* Ongoing coaching and mentoring, with a focus on performance improvement and career development
* Opportunities for advancement, with a focus on promoting from within
* Access to a range of online learning resources, including webinars, e-learning courses, and online tutorials
Work Environment and Company Culture
As a Remote Customer Service Sales Representative, you will work from the comfort of your own home, with a flexible schedule that allows you to balance work and personal responsibilities. Our company culture is built on a foundation of collaboration, innovation, and continuous learning, with a focus on making a positive impact on people's lives.
Compensation, Perks, and Benefits
As a Remote Customer Service Sales Representative, you will be eligible for a range of compensation, perks, and benefits, including:
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan, with company match
* Paid time off, including vacation and sick leave
* Access to a range of employee discounts and perks, including gym memberships and travel discounts
How to Apply
If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your qualifications and experience. We look forward to hearing from you!