Customer Experience Specialist - Remote Opportunity with Shared Imaging - Rotating Shifts & Comprehensive Benefits

Join Our Team: Delivering Exceptional Patient Experiences

Shared Imaging, a privately held organization, is renowned for its commitment to organic growth and cutting-edge technology. With a decade-long track record of doubling revenue, we've established ourselves as a leader in our industry. Our "White Glove" service model is built on delivering the best possible patient experience, and we're now seeking a skilled Customer Experience Specialist to join our customer service team on a full-time, remote basis.

About Us

At Shared Imaging, we pride ourselves on our dedication to innovation, customer satisfaction, and employee well-being. As a remote-friendly company, we're open to hiring talented individuals from anywhere in the United States. Our culture is centered around fostering a positive, supportive work environment that encourages growth and development.

Key Responsibilities

• Provide professional engagement and follow-up communication via phone, email, and support software with customers and coworkers.
• Manage incoming customer service phone calls and other customer requests, creating service requests and dispatching them accordingly.
• Identify and resolve customer concerns in a professional and timely manner, utilizing web-based system tools such as OMS, Word, and Excel.
• Interact with vendors, customers, and employees via phone, text, and email, escalating service calls when necessary.
• Maintain accurate records by logging all communication in work service requests and attaching Field Service Reports to service requests in OMS.
• Act as the nighttime contact for drivers, providing scheduling and maintenance support, and handling inbound and outbound calls to 20-30 drivers nightly.
• Proactively monitor on-time pickups and deliveries, escalating problems to proper manager contacts as needed.
• Ensure compliance with HIPPA regulations and effectively communicate pertinent information to daytime contacts within multiple geographical regions.
• Perform other duties as determined by your manager, including ordering and canceling injectable doses and entering helium readings into OMS.

Requirements & Qualifications

Essential Qualifications

• Customer service/call center/patient scheduling experience.
• Strong ability to prioritize and multitask with attention to detail.
• Excellent time management, organization, and focus.
• Ability to articulate thoughts into clear and concise written and verbal communication.
• Experience working on computers, using Excel, and other Microsoft Office applications.

Preferred Qualifications

• Previous experience in a similar industry or role.
• Strong analytical and problem-solving skills.
• Familiarity with web-based system tools and customer service software.

What We Offer

At Shared Imaging, we value our employees and strive to create a healthy and happy work environment. We offer:

• A competitive salary and travel allowance.
• A comprehensive benefits package, including health, dental, and vision insurance, company-paid dental, 401k matching, and employee assistance programs.
• Life insurance and voluntary supplemental life insurance options.
• Short-term and long-term disability options.
• Flex PTO and paid holidays.
• Company swag, health club reimbursement, and wellness programs with generous incentives.
• Employee recognition programs and referral bonus programs.
• Job training and professional development opportunities.

Work Schedule & Environment

This is a remote position, but you'll be required to work rotating 2nd and 3rd shifts according to a set schedule. You must be flexible and able to work OT when needed, including weekends and holidays. For the first two weeks, you'll undergo training at our Downers Grove, IL location.

Why Join Us?

At Shared Imaging, we're committed to equal employment opportunity and offer a drug-free work environment. We're looking for talented individuals who share our passion for delivering exceptional customer experiences and are eager to grow with our organization. If you're ready for a new challenge and want to be part of our success story, we encourage you to apply.

Take the Next Step

Are you ready to join our team and make a meaningful impact? Apply now and let's discuss how you can become a vital part of our customer experience team.