Experienced Customer Service Consultant - Delivering Iconic Customer Experiences at CarMax

Join the Nation's Largest Used Car Retailer and Elevate Your Career

At CarMax, we're not just about selling cars - we're about delivering an iconic customer experience that sets us apart from the rest. As a Customer Experience Consultant at our Richmond Customer Experience Center, you'll be the vital link between a customer's at-home and in-store experience, providing a simple and seamless process that drives customer satisfaction and loyalty. With a competitive salary and opportunities for growth and development, this role is a stepping stone to great career achievements.

About CarMax: Innovating the Auto Industry

CarMax has disrupted the auto industry by delivering an honest, transparent, and high-integrity experience that customers want and deserve. With over 200 locations nationwide and more than 25,000 associates, we've become the nation's largest retailer of used cars. Our commitment to training and diversity has earned us a spot on FORTUNE's 100 Best Companies to Work For list. As an equal opportunity employer, we welcome applicants from diverse backgrounds and provide a work environment that's inclusive and supportive.

Key Responsibilities: Delivering an Iconic Customer Experience

• Connect with inbound customers online and over the phone to understand their needs and preferences for their next car purchase
• Utilize your knowledge of CarMax's inventory to guide customers towards vehicles that meet their needs and preferences
• Provide support throughout the car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to deliver an unrivaled customer service experience
• Mentor others as your skillset expands and you become a subject matter expert
• Achieve sales targets while maintaining a customer-centric approach that drives customer satisfaction and loyalty
• Acquire the Automotive Sales Persons License in specific states, which may require testing and travel

What You'll Learn and Achieve

As a Customer Experience Consultant, you'll have the opportunity to develop a wide range of skills that will help you succeed in your career. You'll learn about CarMax's products and services, as well as the skills needed to deliver an iconic customer experience. You'll also have the opportunity to earn a performance-based sales incentive in addition to your hourly rate, providing a clear path for career advancement and financial growth.

Qualifications and Requirements: What We're Looking For

To succeed as a Customer Experience Consultant at CarMax, you'll need:

• Sales and customer service experience in a retail or related environment (preferred)
• The ability to thrive in a fast-paced sales environment with a high level of energy and motivation
• Good listening skills and a strong customer focus that drives customer satisfaction and loyalty
• A high level of self-motivation to achieve performance goals and targets
• Strong written and verbal communication skills that enable you to effectively interact with customers and colleagues
• The ability to learn and master new technologies, with strong computer skills and a willingness to adapt to new systems and processes
• Open availability for shifts that may include nights, weekends, and holidays, with flexibility to adjust to changing business needs
• A hybrid role that requires working on-site one day per week, with a reliable internet connection and a quiet workspace
• Residency within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Preferred Qualifications: What Will Set You Apart

While not required, the following qualifications will set you apart as a strong candidate for the Customer Experience Consultant role:

• Previous experience in a call center or customer-facing environment
• Knowledge of the automotive industry or a related field
• Experience with CRM software and other sales tools
• A proven track record of achieving sales targets and delivering exceptional customer service

Career Growth Opportunities and Learning Benefits

At CarMax, we're committed to helping our associates grow their careers and achieve their best. As a Customer Experience Consultant, you'll have the opportunity to develop a wide range of skills that will help you succeed in your career. You'll also have access to training and development programs that will help you advance in your role and move into leadership positions. Our commitment to diversity and inclusion ensures that you'll work in an environment that's supportive and inclusive, with opportunities to learn from colleagues from diverse backgrounds.

Work Environment and Company Culture

At CarMax, we pride ourselves on our dynamic and supportive work environment. As a Customer Experience Consultant, you'll work in a fast-paced sales environment that's collaborative and team-oriented. You'll have the opportunity to work with a diverse range of customers and colleagues, with a culture that values innovation, integrity, and customer satisfaction. We're committed to providing a work environment that's inclusive and supportive, with opportunities for growth and development.

Compensation, Perks, and Benefits

As a Customer Experience Consultant at CarMax, you'll receive a competitive hourly rate, with opportunities to earn a performance-based sales incentive. You'll also have access to a range of benefits, including:

• Comprehensive training and development programs
• Opportunities for career advancement and growth
• A dynamic and supportive work environment
• A culture that values diversity, inclusion, and customer satisfaction

Why Join CarMax?

At CarMax, we're not just about selling cars - we're about delivering an iconic customer experience that sets us apart from the rest. We're committed to helping our associates grow their careers and achieve their best, with a culture that's inclusive, supportive, and innovative. If you're looking for a challenging and rewarding role that will help you advance your career, we encourage you to apply for the Customer Experience Consultant position at our Richmond Customer Experience Center.

Ready to Join Us?

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for the Customer Experience Consultant role at CarMax. With a competitive salary, opportunities for growth and development, and a dynamic and supportive work environment, this role is a stepping stone to great career achievements. Apply now and take the first step towards a rewarding and challenging career at CarMax!