Customer Operations Specialist (Part-Time, Remote Job) – Indeed Jobs US

Job Posting for Customer Operations Specialist (Part-Time, Remote) at RaffleLink

Customer Operations Specialist (Part-Time, Remote)

About RaffleLink

RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.

Our platform offers:

• Easy-to-use raffle creation and management tools
• Secure payment processing
• Automated ticket generation and distribution
• Real-time reporting and analytics
• Compliance features to help organizations adhere to local regulations

As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.

The Role

We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the candidate.

Key Responsibilities:

• Manage customer support via email and phone
• Handle inbound sales inquiries
• Create user guides and documentation
• Assist in developing outbound sales strategies (with potential commission structure)
• Learn and advise on Australian raffle regulations
• Become an expert in RaffleLink's platform and features
• Manage and resolve support tickets efficiently
• Guide clients through permit applications and raffle setup processes
• Stay updated on industry trends and regulatory changes
• Contribute to various projects as needed

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