Senior Manager Engineering & Operations Excellence - Driving Global Excellence in Customer Support and Logistics Operations

Join FedEx as a Senior Manager Engineering & Operations Excellence

FedEx, a global leader in logistics and transportation, is seeking an experienced Senior Manager Engineering & Operations Excellence to drive excellence in customer support and logistics operations. As a key member of the organization, you will be responsible for designing, implementing, and maintaining global frameworks, solutions, and processes to reduce operational costs, increase revenue and profitability, and improve service and solutions for internal and external customers.

About FedEx and the Role

FedEx is a dynamic and innovative company that values its employees and customers. With a strong presence in the logistics and transportation industry, FedEx is committed to delivering exceptional service and support to its customers worldwide. As a Senior Manager Engineering & Operations Excellence, you will play a critical role in driving the company's success by leveraging your expertise in engineering, operations, and customer support.

Key Responsibilities

• Leadership and Team Development: Select, prepare, and develop a high-performing team that fosters a culture of continuous improvement, innovation, and employee growth. Ensure that team members complete all required training and development programs within established timelines.
• Authority and Direction: Provide leadership and direction to promote a customer-centric approach and enable the growth and development of colleagues. Support the continued expansion of global Quality-Driven Management (QDM) to ensure continuous improvement initiatives and help operations improve their service levels, profitability, and compliance.
• Process Improvement and Innovation: Ideate and lead continuous improvement initiatives that enhance operations, increase profitability, drive compliance, and improve the customer experience. Develop and maintain work processes, best practices, and job standards in accordance with engineering principles to ensure the safety of employees and the public, promote compliance, and maximize productivity.
• Global Coordination and Standardization: Drive the coordination of global cargo forwarding capabilities, including CargoWise, while standardizing framework design and use in alignment with global processes, internal policies, and regulatory requirements.
• Client Responsibilities and Retention: Ensure that client responsibilities are quantifiably measured and reported, and that continuous improvement tools are used to target areas where client retention is at risk. Ideate and lead initiatives that drive client acquisition and retention within the market.
• QDM and Continuous Improvement: Increase overall knowledge, support, and implementation of QDM processes that result in business improvement. Work with global partners to drive cross-regional alignment and process standardization.
• Additional Responsibilities: Perform, review, analyze, plan, implement, and follow up on any other tasks and initiatives as assigned.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent in a related field; a Master's degree is preferred.
• Six Sigma, Lean, or other ASQ continuous improvement certifications, such as FedEx QDM Master, are strongly preferred.
• Demonstrated experience in driving performance, managing, and coordinating Cargowise into the global forwarding frameworks landscape, and designing, developing, and implementing digital capabilities and solutions.
• Agile, PMP, or similar certifications are strongly preferred.
• Proven change management and project management experience driving operational excellence and continuous improvement initiatives for cross-functional operations.
• Significant related experience in managing and driving high-performing teams, improving processes, and transforming business operations.
• Strong industry knowledge, demonstrated successful leadership experience, human relations, and interpersonal skills are required.

Skills and Competencies

The ideal candidate will possess:

• Excellent leadership and team management skills.
• Strong analytical and problem-solving skills.
• Ability to drive continuous improvement and innovation.
• Excellent communication and interpersonal skills.
• Strong business acumen and industry knowledge.
• Ability to work in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

As a Senior Manager Engineering & Operations Excellence at FedEx, you will have opportunities for career growth and professional development. You will be part of a dynamic and innovative organization that values its employees and provides training and development programs to support their growth. You will also have the opportunity to work on exciting projects and initiatives that drive business improvement and customer satisfaction.

Work Environment and Company Culture

FedEx is committed to creating a work environment that is inclusive, diverse, and supportive of its employees. The company values its employees and provides a range of benefits and programs to support their well-being and success. As a remote worker, you will be part of a global team that is connected and collaborative, with opportunities for virtual networking and professional development.

Compensation, Perks, and Benefits

FedEx offers a competitive compensation package, including a salary of $25 per hour, as well as a range of benefits and perks, including:

• Comprehensive health and wellness benefits.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Manager Engineering & Operations Excellence position at FedEx. With its global presence, innovative culture, and commitment to customer satisfaction, FedEx is an exciting and dynamic organization that offers opportunities for career growth and professional development. Apply now to join our team and drive excellence in customer support and logistics operations!