Experienced Project Management Office (PMO) Task Director - Remote Customer Service Operations at Delta Airlines

Join the Delta Airlines Team: Shaping the Future of Customer Service

Delta Airlines is revolutionizing the way we deliver exceptional customer experiences, and we're looking for a talented and driven Project Management Office (PMO) Task Director to lead our Reservations (RES) division. As a key member of our team, you'll play a critical role in driving business-critical projects, fostering a culture of excellence, and ensuring seamless communication across the organization. If you're passionate about people, process, and impact, and have a proven track record in project management, we want to hear from you!

About Delta Airlines and Our Culture

At Delta Airlines, we're committed to creating a workplace culture that values diversity, inclusion, and employee engagement. Our goal is to provide an environment where our employees can thrive, grow, and make a meaningful impact. We're proud to offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career advancement.

Our Vision and Values

Our vision is to be the world's leading airline, delivering exceptional customer experiences and creating a positive impact on our communities. Our values are at the heart of everything we do, and we strive to live them every day:

• Safety: We prioritize the safety and well-being of our employees, customers, and communities.
• Customer Service: We're dedicated to delivering exceptional customer experiences and exceeding our customers' expectations.
• Integrity: We act with integrity, honesty, and transparency in all our interactions.
• Respect: We treat each other with respect, dignity, and compassion.
• Excellence: We strive for excellence in everything we do, and we're committed to continuous improvement.

Job Summary

As a PMO Task Director at Delta Airlines, you'll be responsible for leading high-value projects across the RES division, developing and implementing project management best practices, and driving business-critical initiatives. You'll work closely with cross-functional teams, stakeholders, and senior leaders to ensure successful project delivery, effective communication, and alignment with business objectives.

Key Responsibilities

• Lead the project management of high-value initiatives across the RES division, including coordinating tasks from project inception to planning, execution, and closure.
• Develop and maintain project artifacts, including project contracts, project plans, risk and issue logs, and project dashboards.
• Manage multiple simultaneous projects of varying priority and complexity, across different teams or stakeholders.
• Drive the development of the association's culture at the functional level, ensuring strong alignment with partners across the broader enterprise.
• Foster communication strategies and implement processes, activities, and projects that result in timely dissemination of information and communication consistency.
• Support the development of business cases, prioritization, and overall divisional portfolio management.
• Establish and maintain effective relationships and feedback loops between leaders, functional stakeholders, and cross-divisional Delta teams.
• Support the growth and development of the RES PMO capability and the establishment of a Center of Excellence for strategic portfolio management.

Requirements

Essential Qualifications

• Phenomenal planning, organization, and creative problem-solving skills.
• Proven ability and a demonstrated history of success in managing and delivering multiple projects of varying sizes and complexity.
• Unrivaled communication and interpersonal skills, with the ability to work across the organization and build and effectively manage relationships with stakeholders and senior leadership.
• Ability to lead and work independently and within a team.
• Proficiency in written and oral communications, with the ability to deliver concise documents for senior-level presentations.
• Must perform acceptably in their current role.
• Models Delta's Standards of the Street, guiding principles, and safety-conscious behaviors.
• Where allowed by relevant law, you have received or will receive the COVID-19 vaccination by date of hire to be considered for U.S.-based work, while potentially not already employed by Delta Air Lines, Inc.
• Consistently prioritizes the safety and security of self, others, and personal information.
• Embracing diverse individuals, thinking, and styles.
• Has a high school diploma, GED, or high school equivalency.
• Is at least 18 years old and has authorization to work in the US.

Preferred Qualifications

• Project Management Professional (PMP) certification or experience managing projects according to Project Management Institute (PMI) standards.
• Experience with PowerApps, SharePoint, and project management software.
• Enjoys working in a high-profile environment with fluid needs, ambiguity, and aggressive timelines.

What We Offer

At Delta Airlines, we're committed to providing our employees with a comprehensive benefits package, including:

• Competitive salaries and bonuses.
• Comprehensive health insurance.
• Retirement plans, including 401(k) matching.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.

How to Apply

If you're a motivated and experienced project management professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Apply Job!

Conclusion

As a PMO Task Director at Delta Airlines, you'll have the opportunity to lead high-value projects, drive business-critical initiatives, and make a lasting impact on our organization. If you're passionate about project management, customer service, and delivering exceptional results, we want to hear from you. Join our team and be part of shaping the future of customer service at Delta Airlines!