Experienced Healthcare Customer Service Representative - Work from Home Opportunity with Teleperformance

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! Teleperformance, a global leader in customer experience solutions, is seeking an experienced Healthcare Customer Service Representative to join our team. As a Work from Home representative, you will have the flexibility to work from the comfort of your own home while making a meaningful impact on our clients' customers.

About Teleperformance

At Teleperformance, we pride ourselves on being a strategic partner to the world's leading companies. Our team of multicultural, highly skilled, and deeply knowledgeable experts brings solutions and enhances customer experience during each interaction. With a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards, we are the largest interaction expert team in the market. Our mission is to treat each interaction as unique, and we're committed to delivering exceptional experiences that exceed our clients' expectations.

Why Choose Teleperformance?

We offer a comprehensive benefits package that includes:

• Paid Training to ensure you have the skills and knowledge needed to succeed
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your well-being
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to promote a healthy work-life balance
• The flexibility to work from the comfort of your own home

Your Impact

As a Healthcare Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

As a Healthcare Customer Service Representative, your key responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

What We're Looking For

To succeed in this role, you will need:

• A High School Diploma or equivalent
• 18 years of age or older
• A minimum of 6 months customer service experience
• Typing 25 WPM
• Proficiency in PC operation and navigation
• The ability to work independently
• Excellent communications skills, both oral and written
• The ability to work in a constantly changing and fast-paced environment
• The ability to stay composed and objective
• Strong listening skills

Work from Home Requirements

To ensure your success as a Work from Home representative, you will need:

• High Speed Internet required, proof of internet speed required
• A dedicated workspace

Being One of Our People

At Teleperformance, we believe in creating an environment that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team and discover a career that will take you anywhere you want to go! Apply for this job