Junior Service Designer - Human-Centered Design & Innovation in Government Services

Join the Team at Technical Assent: Where Passion Meets Purpose in Service Design

Are you a creative problem-solver with a passion for designing exceptional service experiences? Do you thrive in environments where innovation meets pragmatism? Technical Assent is seeking a talented Junior Service Designer to join our dynamic team, working on government programs that have strategic importance to our clients. As a Junior Service Designer, you will play a vital role in crafting service solutions that are tailored to client needs, leveraging human-centered design and design thinking principles.

About Technical Assent

Technical Assent is a consultancy dedicated to designing and delivering exceptional service experiences in government, business, and not-for-profit sectors. We combine the creative and pragmatic to drive success, focusing on services that have a meaningful impact on our clients and their customers. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact. We seek self-starters who are confident in tackling challenges independently and contributing to high-performing teams.

Job Overview

As a Junior Service Designer at Technical Assent, you will work as part of an innovative team to research, prepare, and deliver high-quality solutions for Federal government clients. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems. This is a Remote role, offering the freedom and flexibility to work from anywhere, with some travel (

Key Responsibilities

• Assist senior designers in the development of service solutions tailored to client needs, leveraging human-centered design and design thinking principles.
• Participate in the design process, helping to create service concepts and user journeys that meet client needs and align with project goals.
• Support in conducting user research, including interviews, focus groups, surveys, and observations, to inform design decisions.
• Contribute to the creation of customer journey maps, service blueprints, personas, and wireframes that visualize and communicate design concepts.
• Work closely with senior team members, including designers, developers, and project managers, to ensure that service solutions are aligned with project goals and user needs.
• Assist in preparing and maintaining project documentation, including research reports, design documentation, and client presentations.

Essential Qualifications

• Bachelor's degree in a relevant field (e.g., design, human-computer interaction, communications).
• 2+ years of experience in Federal Government Consulting or other management consulting, with a focus on service design, human-centered design, or design thinking.
• Experience with human-centered design and/or design thinking, employee experience, customer experience, and/or service design.
• Curious and open-minded approach to work, with a willingness to learn and adapt in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to effectively communicate design concepts and solutions to diverse stakeholders.
• Ability to obtain and maintain a Public Trust security clearance, with a strong understanding of the requirements and implications.

Preferred Qualifications

• Certification in Human-Centered Design, design thinking, and/or service design background, demonstrating expertise and commitment to the field.
• Experience consulting or working for the Federal government, with a deep understanding of the unique challenges and opportunities in this sector.

Skills and Competencies

• Human-centered design and design thinking, with a focus on empathy, creativity, and experimentation.
• Collaboration and communication, with the ability to work effectively with diverse stakeholders and team members.
• Analytical and problem-solving skills, with the ability to distill complex data into actionable insights.
• Adaptability and flexibility, with a willingness to pivot and adjust in response to changing project requirements.

Career Growth Opportunities and Learning Benefits

At Technical Assent, we are committed to the growth and development of our team members. As a Junior Service Designer, you will have access to:

• Training and professional development opportunities, including workshops, conferences, and online courses.
• Mentorship and coaching, with senior designers and leaders providing guidance and support.
• Opportunities for career advancement, with a clear path for growth and progression within the company.

Work Environment and Company Culture

At Technical Assent, we pride ourselves on a workplace free of discrimination, where all qualified applicants receive consideration for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our company culture is built on:

• Collaboration and teamwork, with a focus on shared goals and collective success.
• Innovation and creativity, with a willingness to experiment and try new approaches.
• Flexibility and adaptability, with a recognition that work-life balance is essential for well-being and productivity.

Compensation, Perks, and Benefits

We offer a highly competitive benefits package to all full-time employees, including:

• Flexible PTO, with a generous allocation of paid time off.
• Healthcare coverage (medical, dental, vision), with a range of plan options.
• FSA and HSA, with opportunities for tax-free savings.
• Short and long-term disability, with protection in case of illness or injury.
• 401(k) with employer contributions, with a matching program to support retirement savings.
• Training and wellness allowances, with opportunities for professional development and self-care.
• Commuter benefits, with support for daily transportation costs.

Conclusion

If you are a motivated and talented Junior Service Designer looking for a new challenge, we encourage you to apply for this exciting role at Technical Assent. With a competitive salary, flexible work arrangements, and a range of benefits and perks, this is an opportunity you won't want to miss. Apply now and join our team of passionate and innovative service designers!