Experienced Customer Service Representative - Mortgage and Insurance Industry - Hybrid/Remote Opportunity

Join Aston Carter, a Leading Staffing and Consulting Firm, and Start a Rewarding Career in Customer Service

Aston Carter is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in a hybrid/remote capacity. As a Customer Service Representative, you will be the primary point of contact for our clients, handling inbound calls related to mortgage and insurance inquiries. If you're looking for a dynamic and supportive work environment with opportunities for growth and professional development, we encourage you to apply for this exciting opportunity.

About Our Company and the Industry

Aston Carter is a well-established staffing and consulting firm that has been in business for over two decades. Our company is part of Allegis Group, a global leader in talent solutions, and we pride ourselves on providing high-caliber talent and premium services to our clients across North America. As a Customer Service Representative, you will be working with a well-known company in the mortgage and insurance industry, gaining valuable experience and insights into the inner workings of this complex and dynamic sector.

Key Responsibilities

• Handle inbound calls from borrowers, insurance agents, and financial institutions related to mortgage and insurance inquiries
• Provide accurate and timely responses to customer inquiries, resolving issues and addressing concerns in a professional and courteous manner
• Utilize problem-solving and problem-resolution skills to address customer complaints and concerns
• Demonstrate a thorough understanding of mortgage and insurance products and services, staying up-to-date on industry developments and trends
• Maintain accurate records and data entry as required
• Work collaboratively with internal stakeholders to resolve customer issues and improve overall customer experience

Essential and Preferred Qualifications

Essential Qualifications:

• Equivalent experience in a customer service role, preferably in the mortgage or insurance industry
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Proficiency in data entry and record-keeping, with attention to detail and accuracy
• Ability to work in a fast-paced environment, managing multiple priorities and meeting productivity standards

Preferred Qualifications:

• Previous experience in the mortgage or insurance industry, with knowledge of industry products and services
• Call center experience, with a proven track record of providing excellent customer service
• Strong technical skills, including proficiency in software applications and systems
• Ability to work in a hybrid/remote environment, with flexibility and adaptability

Skills and Competencies Required for Success

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Excellent customer service skills, with a customer-centric approach
• Strong communication and interpersonal skills, with the ability to work effectively with diverse customer groups
• Problem-solving and analytical skills, with the ability to resolve complex customer issues
• Attention to detail and accuracy, with proficiency in data entry and record-keeping
• Ability to work in a fast-paced environment, managing multiple priorities and meeting productivity standards
• Flexibility and adaptability, with the ability to work in a hybrid/remote environment

Career Growth Opportunities and Learning Benefits

At Aston Carter, we are committed to providing our employees with opportunities for career growth and professional development. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in the mortgage and insurance industry
• Gain experience in a hybrid/remote work environment, with flexibility and adaptability
• Work with a diverse range of customers and internal stakeholders, developing your communication and interpersonal skills
• Participate in training and development programs, enhancing your skills and knowledge
• Advance your career within the company, with opportunities for promotion and professional growth

Work Environment and Company Culture

At Aston Carter, we pride ourselves on our dynamic and supportive work environment. As a Customer Service Representative, you will be working in a hybrid/remote capacity, with the flexibility to work from home or in our office. Our company culture is built on a foundation of:

• Collaboration and teamwork, with a focus on supporting our employees and clients
• Innovation and creativity, with a commitment to staying ahead of industry trends
• Diversity and inclusion, with a welcoming and inclusive work environment
• Professional development and growth, with opportunities for training and advancement

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $17
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including insurance and other benefits
• A dynamic and supportive work environment, with a focus on employee well-being

Conclusion

If you're looking for a rewarding career in customer service with a well-known company in the mortgage and insurance industry, we encourage you to apply for this exciting opportunity. At Aston Carter, we are committed to providing our employees with opportunities for career growth and professional development, and we look forward to welcoming you to our team.

Equal Opportunity Employer

Aston Carter is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.