Customer Education Specialist - Flex - Public Safety Software Training & Implementation

Join the Team That's Solving for Safer: Become a Customer Education Specialist with Motorola Solutions

At Motorola Solutions, we're driven by a shared purpose: helping people be their best in the moments that matter. We achieve this by solving for safer, building cutting-edge technologies that connect public safety agencies and enterprises, and enabling collaboration that's critical to keeping people safe. As a Customer Education Specialist, you'll play a vital role in delivering solutions to the public safety sector, empowering customers to focus on their mission and make smarter, safer decisions.

Department Overview: Software Enterprise Deployment and Integration

The Software Enterprise Deployment and Integration team is responsible for deploying and supporting products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing. As a Customer Education Specialist, you'll work closely with this team to provide training and support to agency customers and end-users, ensuring they can effectively utilize our complex software products and services.

Job Description

As a Customer Education Specialist, your primary responsibilities will include:

• Teaching and instructing agency customers/end-users and staff on the use and operating methods of complex software products and services
• Conducting on-site training for Motorola Spillman software and designated third-party software
• Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, and more
• Completing department-required reports within set standards
• Managing communication with customer contact(s) related to the training schedule
• Coordinating customer (agency) information between trainers
• Operating under supervision from the Customer Education Lead, relying on instructions and pre-established guidelines to perform the functions of the job

Key Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to effectively train and instruct customers and staff
• Strong presentation and public speaking skills
• Organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Flexibility and adaptability, with a willingness to travel extensively

Qualifications

To be considered for this role, you'll need:

Essential Qualifications:

• High School Diploma or equivalent
• 1+ year of experience working with public safety products or software
• Valid Driver's License

Preferred Qualifications:

• Experience with Motorola Flex Product or Administration
• Background in public safety or a related field

Travel Requirements

This role requires more than 75% extensive travel to customer site locations in the US. You must be willing and able to travel to various locations throughout the country.

Security Clearance

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy." You'll be required to successfully pass a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Career Growth Opportunities and Learning Benefits

At Motorola Solutions, we're committed to helping our employees grow and develop their skills. As a Customer Education Specialist, you'll have opportunities to:

• Develop your training and presentation skills
• Work with a talented team of professionals in the public safety sector
• Contribute to the development and implementation of cutting-edge technologies
• Participate in ongoing training and development programs

Work Environment and Company Culture

At Motorola Solutions, we're a global close-knit community united by our relentless pursuit to help keep people safer everywhere. We:

• Prioritize people and help save lives through our technology
• Build and connect critical communications, video security, and command center technologies
• Enable collaboration between public safety agencies and enterprises
• Transform the technology of today with tomorrow in mind

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.

Conclusion

If you're passionate about public safety and have a talent for training and education, we encourage you to apply for this exciting opportunity. As a Customer Education Specialist with Motorola Solutions, you'll play a critical role in delivering solutions to the public safety sector and helping people be their best in the moments that matter. Apply now and join our team in solving for safer!