Experienced Remote Customer Service Representative - Medical Technology Industry with Global Reach

Join the Team that's Revolutionizing Healthcare

Becton, Dickinson and Company (BD) is a world-renowned medical technology company that's transforming the world of health through innovative medical solutions, diagnostics, and care delivery. With a global presence in nearly every country and over 65,000 employees, we're dedicated to tackling some of the most pressing global health challenges. As a Customer Service Representative, you'll play a vital role in ensuring exceptional customer experiences and support for our valued clients.

About the Role

We're seeking a highly skilled and motivated Customer Service Representative to join our remote team. As a key member of our customer-facing team, you'll provide timely and accurate information to customers regarding their order status, product information requests, and resolve customer concerns in a professional and courteous manner.

Key Responsibilities:

• Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing concerns in a timely and professional manner.
• Process customer returns according to established department policies and procedures.
• Collaborate with the Medical Billing department to resolve disputed billing charges and ensure seamless customer experiences.
• Partner with Sales Representatives to meet or exceed customer service expectations and drive business growth.
• Provide timely feedback to Customer Service Management regarding service failures or customer concerns to drive continuous improvement.
• Maintain accurate records and documentation of customer interactions, orders, and issues.
• Stay up-to-date with product knowledge, industry trends, and company policies to provide informed support to customers.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or general education degree (GED) required.
• At least 1 year of experience in the medical industry or call center/customer service environment.
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and training tools.
• Strong problem-solving skills and ability to deal with a variety of variables.
• Proficiency in Microsoft Office Applications (e.g., Excel, Word, Outlook).
• Excellent communication, interpersonal, and customer service skills.

Preferred Qualifications:

• Previous experience in a medical technology or healthcare-related industry.
• Familiarity with medical terminology and/or medical devices.
• Experience with customer relationship management (CRM) software.
• Strong analytical and problem-solving skills.

What We Offer

Competitive Compensation and Benefits:

• Competitive salary and benefits package.
• Up to 12 company-paid holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources.

Career Growth and Development:

• Opportunities for career advancement and professional growth.
• Comprehensive training and development programs.
• Collaborative and inclusive work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Culture:

• Remote work arrangement with flexible scheduling.
• Collaborative and dynamic team environment.
• Diverse and inclusive workplace culture.
• Opportunities for work-life balance.

Why Join Us?

At BD, we're committed to fostering an inclusive, growth-centered, and rewarding culture that values diversity, equity, and inclusion. As a Customer Service Representative, you'll be part of a team that empowers you to bring your authentic self to work and make a meaningful impact on the lives of patients and customers worldwide.

We're dedicated to providing a comprehensive Total Rewards program that supports the varying needs of our diverse and global associates. Join our team and be part of a company that's revolutionizing healthcare and making a difference in the world.

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to a company that's transforming the world of health, we encourage you to apply for this exciting opportunity.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.