Senior Security and IT Operations Engineer

*PLEASE NOTE: Although this position is "remote," the applicant MUST live and work in Croatia*

Key Responsibilities

• Configure, implement, and maintain various IT infrastructures across a primarily cloud-based organization.
• Configure and manage user accounts and applications through identity access management systems such as single sign-on and multi-factor authentication.
• Configure and maintain computer assets through a mobile device management system.
• Manage a virtual private network system through user administration and system administration.
• Implement and manage an antivirus system by deploying agents on endpoints, updating Antivirus policies, and reporting or resolving alerts.
• Administrate enterprise-level workspaces such as Google Workspace and Microsoft Office.
• Assist Glooko employees with IT procedures, such as onboarding and offboarding, installation of new applications, migrations to new hardware, and more.
• Maintain asset management records by updating inventory information on both hardware and software.
• Work primarily in a MacOS-based environment with some support for Windows devices and mobile devices
• Maintain project documentation through project tracking software such as Jira.

Qualifications

• Bachelor’s degree in information technology, information systems, computer science, or related field.
• 8+ years of experience working with enterprise systems in an administrative, support, or management role.
• Comptia, Cisco, or other professional certifications are a plus.
• Working knowledge of Google Suite, Microsoft Office, Okta, Jamf Pro, VMWare, Jira, and Sophos.

The Company

Glooko is focused on improving health outcomes for people with diabetes through our personalized, intelligent, connected care platform. Our proven technologies strengthen connections between patients and providers, drive patient engagement and adherence via digital therapeutics, with more than 4.4 million people around the world using the Glooko platform. By seamlessly integrating with electronic health records, providing a unified device ecosystem, and delivering actionable insights, Glooko aims to enhance clinical workflows and improve outcomes for people with diabetes and their care providers.