Experienced Customer Service Representative – Pacific Time Zone Hours, Remote Work Opportunity

Join Our Dynamic Team at Flexcon and Take Your Customer Service Career to the Next Level!

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! We are seeking an experienced Customer Service Representative to join our team at Flexcon, a leading manufacturer of high-performance films and laminates. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive the highest level of service and support.

About Flexcon

Flexcon is a global leader in the production of high-performance films and laminates, serving a diverse range of industries, including automotive, aerospace, medical, and consumer goods. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a remote Customer Service Representative, you will be part of a dynamic team that values collaboration, adaptability, and continuous learning.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Responding to customer inquiries received by phone, email, and fax, and documenting interactions in Salesforce.
• Providing expert recommendations on standard products (VBS) and pricing, as well as resolving information-related customer complaints.
• Proactively interacting with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit to ensure quick responses and resolve issues.
• Maintaining and growing business at existing and new Flexcon accounts through proactive engagement and identification of missed opportunities.
• Recommending alternative product constructions if required and resolving customer-specific freight and logistics issues.
• Working knowledge and demonstrated ability to use the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders.
• Collaborating with colleagues to prevent recurrence of customer complaints and implementing corrective action.
• Handling complaints for pricing mistakes, order entry errors, and customer accommodations.
• Proactively engaging assigned accounts to better understand business applications and uncover missed opportunities.
• Assisting with order entry overflow for repeat orders and standard price quotations overflow.
• Contributing to Customer Service Improvement Teams as required.

Requirements

To be successful in this role, you will need:

• A Bachelor's degree or equivalent business experience.
• 1-3 years of previous customer service experience, preferably in a manufacturing environment.
• Experience using an ERP system is highly preferred.
• Excellent customer service skills, verbal and written communication skills, and ability to learn quickly.
• Troubleshooting and problem-solving skills, with the ability to work under pressure.
• Collaborative team spirit, adaptability, and proficiency in Microsoft Office Suite (including Excel).
• Experience using Salesforce.com is a plus.

Job Benefits

As a remote Customer Service Representative at Flexcon, you will enjoy:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-paced environment.
• Collaborative team spirit and opportunities for growth and development.
• Flexible work arrangements, including remote work options.
• Access to industry-leading training and development programs.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

Flexcon is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job