Experienced Software Onboarding Manager for E-commerce - Driving Customer Success with Okendo's Innovative Platform

Join Okendo, a Revolutionary Customer-Marketing Platform Empowering the World's Fastest-Growing Consumer Brands

At Okendo, we're on a mission to build the world's best ecommerce enablement software. We're a product-centric, customer-obsessed team that's passionate about helping DTC merchants on the Shopify ecommerce platform succeed. With a $26 million Series A financing round and a total capital raised of $33.5 million, we're poised for continued growth and innovation.

About the Role: Software Onboarding Manager, E-commerce

As a Software Onboarding Manager at Okendo, you'll play a pivotal role in setting up new merchants for long-term success with their Okendo programs. You'll be the dedicated point of contact for onboarding new merchants, representing the Okendo brand, and demonstrating product expertise. Your mission will be to drive customer success, foster strong relationships, and ensure seamless onboarding experiences.

Key Responsibilities:

• Act as a trusted advisor to design programs that uniquely match the merchant's needs and leverage the full power of the Okendo Platform.
• Establish strong relationships between merchants and Okendo teams, with clear expectations.
• Ensure merchants go live seamlessly and efficiently through state-of-the-art project management and dependable quality control.
• Help merchants prioritize their needs in relation to their business goals and define a growth plan to engage them into a long-term partnership with Okendo.
• Identify and recommend growth opportunities across the suite of products in the Okendo Platform.
• Collaborate with various teams to tell the stories of successful merchants and drive the expanded use of the Okendo platform.

Essential Qualifications:

• At least 2 years of experience working at a Seed Series / Series A SaaS company in a customer-facing role.
• Strong customer-facing and presentation skills with the ability to establish trust and credibility.
• Assertiveness and leadership to drive the execution of action plans.
• Tech savviness, with a comfort level around CSV, HTML, and APIs.
• Impeccable communication, both written and verbal, and presentation skills.
• A high degree of commitment and resilience as you work to enable the best outcomes for your customers.

Preferred Qualifications:

• Familiarity with Shopify, Klaviyo, Google Shopping, and e-commerce tech stacks and metrics.
• Experience working in a fast-paced, high-volume environment.
• A process-oriented mindset with the ability to prioritize tasks based on relative importance.

What You'll Achieve:

Within the first month, you'll become certified as an Okendo Product Expert and complete our onboarding program. Within six months, you'll have successfully supported and launched dozens of customers onto the Okendo platform and developed the knowledge and skills to handle our most challenging customers. Within a year, you'll be a subject matter expert and resource for our customers and internal teams, working closely with our marketing team to develop case studies and other marketing materials.

Why Okendo?

Okendo is a high-growth startup backed by top investors, offering an opportunity to participate in the creation of a top-notch Success function from the ground up. You'll enjoy a data-backed and validated compensation strategy, comprehensive benefits, and a feedback-driven culture. Our values - One Team, Champion the Customer, Strive for Excellence, Extreme Ownership, Integrity Always, and Always Day One - guide our work and interactions.

Compensation and Benefits:

• Competitive salary range: $65,000 - $88,000 per year, including bonus.
• 100% employer-paid coverage of employee health insurance.
• Comprehensive dental and vision coverage.
• 4 weeks of PTO, with carryover allowed.
• 11 holidays, sick leave, bereavement leave, and jury duty paid time off.
• 12 weeks of Paid Family Leave.
• Opportunities for growth and professional development.

Our Culture and Values:

At Okendo, we prioritize a culture of trust, respect, and collaboration. We recognize the unique skills and perspectives each team member brings and continually look for ways to support and enable our teammates. Our customers are at the heart of our business, and we prioritize their interests in our thinking and actions. We're committed to excellence, own our outcomes, and take the necessary action to get things done.

Ready to Join Our Team?

If you're a motivated and customer-obsessed professional with a passion for driving success, we want to hear from you. Apply now to join our team as a Software Onboarding Manager and be part of our mission to empower the world's fastest-growing consumer brands.

Don't miss this opportunity to make a meaningful impact and grow your career with Okendo. Apply today!