Experienced Front End Lead - Part Time Remote Opportunity in Jacksonville, NY - Drive Member Experience and Team Success

Join the BJ's Wholesale Club Team: Where Passion Meets Opportunity

Imagine being part of a dynamic team that values collaboration, inclusivity, and growth. At BJ's Wholesale Club, we're committed to providing an exceptional experience for our members and team members alike. As a Front End Lead - Part Time in Jacksonville, NY, you'll play a vital role in driving member satisfaction, leading a high-performing team, and contributing to the success of our organization.

About BJ's Wholesale Club

BJ's Wholesale Club is a leading warehouse club that offers a wide range of products and services to its members. With over 34,000 team members across the country, we're dedicated to providing outstanding service, convenience, and value to our members. Our company culture is built on the principles of respect, integrity, and teamwork, and we're committed to creating a workplace where everyone can thrive.

Job Summary

As a Front End Lead - Part Time, you'll oversee the frontline team in the absence of the Front End Manager, coaching and developing team members to deliver exceptional member service. You'll drive membership metrics, ensure a positive and safe environment for team members and members, and model leadership competencies that promote business growth and engagement.

Key Responsibilities:

• Supervise the frontline team, including cashiers, SCO, and membership desk, in the absence of the Front End Manager
• Model and provide excellent member service, while coaching and developing team members to do the same
• Drive membership metrics through acquisition, retention, loyalty, and experience programs
• Train, coach, and motivate frontline team members to achieve member engagement, service, and membership metrics
• Utilize performance management tools, such as Cashier Observation Forms and membership metrics reports, to drive performance and member engagement
• Perform front-end responsibilities, including closing through POS, and member escalated service issues
• Act as a backup for cashiers and Membership Sales Ambassadors when needed
• Manage self-checkout lanes and scan and pan lanes
• Assist members with operations and technical difficulties
• Collect payments and issue receipts, refunds, credits, or change due to members
• Stay up-to-date on merchandise promotions, advertisements, and product information
• Supervise the cleanliness of the front of club member servicing areas

Leadership and Team Development

As a Front End Lead - Part Time, you'll be responsible for leading and developing a high-performing team. This includes:

• Teaching, coaching, and leading through the club level training process
• Supporting team member engagement and enabling the application of policies, procedures, and compliance
• Driving a culture of development, strategic thinking, and acting, ethical decision-making, and engagement
• Leading with the team member and member in mind to address any concerns and escalate issues as needed

Requirements and Qualifications

To be successful in this role, you'll need:

• Prior leadership experience (preferred)
• Prior membership or sales knowledge and experience (preferred)
• Prior cashier experience (preferred)
• Basic math skills
• Ability to navigate within system applications
• Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations

Work Environment and Culture

At BJ's Wholesale Club, we're committed to creating a workplace that's inclusive, respectful, and safe. As a Front End Lead - Part Time, you can expect:

• A collaborative and dynamic work environment
• Opportunities for growth and development
• A competitive salary and benefits package, including weekly pay, generous time off programs, and benefit plans
• A culture that values diversity, equity, and inclusion

Compensation and Benefits

We offer a competitive salary range of $17.50-$21.88 per hour, depending on location, education, experience, and qualifications. As a team member, you'll also enjoy:

• Weekly pay
• Generous time off programs, including vacation, personal, holiday, sick, and bereavement leave
• Benefit plans, including medical, dental, and vision coverage
• Health Reimbursement Account (HRA) and Health Savings Account (HSA) options

Why Join BJ's Wholesale Club?

At BJ's Wholesale Club, we're committed to providing an exceptional experience for our members and team members. By joining our team, you'll have the opportunity to:

• Make a meaningful impact on our members and communities
• Grow and develop your skills and career
• Be part of a dynamic and inclusive work environment
• Enjoy a competitive salary and benefits package

How to Apply

Ready to join our team? Click Apply Now to start your application. We can't wait to hear from you!