Experienced Safety Management System (SMS) Manager – Technical Operations and Compliance Expert
About the Role
Are you a seasoned professional with a passion for safety and compliance? Do you have a strong background in technical operations and a keen eye for detail? We're seeking an experienced Safety Management System (SMS) Manager to join our team at United Airlines. As a key member of our Technical Operations division, you will play a critical role in driving the implementation and continuous improvement of our Safety Management System.About United Airlines
United Airlines is a world-class airline that operates a vast network of domestic and international flights. With a rich history of innovation and a commitment to excellence, we're dedicated to providing our customers with a safe, reliable, and exceptional travel experience. Our team of professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.About the Position
The Safety Management System (SMS) Manager for Technical Operations at United Airlines is responsible for the implementation and continuous improvement of the Safety Management System within the Technical Operations division. This role involves driving hazard identification, risk mitigation, and action plans for improvement across various Tech Ops groups. The SMS Manager will also lead the development and sustainability of safety and compliance programs, investigate safety events, and mentor team members on SMS principles.Responsibilities
As an SMS Manager, you will be responsible for:- Own the implementation and continuous improvement of United's Safety Management System (SMS) within the Technical Operations division.
- Serve as the division's SMS champion, driving hazard identification and risk mitigation.
- Lead the development, implementation, and sustainability of SMS, Human Factors, and safety/compliance programs.
- Investigate safety and regulatory non-compliance events and resolve systemic hazards.
- Perform root cause analysis and implement risk mitigation strategies to prevent recurrence.
- Integrate SMS data with sources like Line Operational Safety Audits (LOSA) and Tech Ops Safety Action Programs (TSAP).
- Act as the primary SMS Tech Ops liaison, engaging with industry forums and the FAA CMO on SMS matters.
- Mentor and train team members to ensure compliance and understanding of SMS principles.
Requirements
To be successful in this role, you will need:- Bachelor's degree in aviation or engineering or four years of technical operations experience.
- Five years of experience in maintenance inspection of commercial aircraft.
- Solid understanding of FAA regulations and United policies.
- Excellent communication skills, with the ability to present reports to FAA and United leaders.
- Legal authorization to work in the U.S. without sponsorship.
Nice-to-Haves
While not required, the following qualifications would be beneficial:- FAA Airframe and Powerplant license (A&P).
- ISO certification(s) (e.g., ISO 9001, ISO 14001, ISO 45001) or experience working within ISO-certified environments.
- Five years of experience in maintenance inspection, focusing on commercial aircraft, automotive, or manufacturing industries.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Paid holidays