Experienced Sales & Solutions Specialist, Disney Central - Customer Experience & Product Expert
Are you passionate about delivering exceptional customer experiences and have a strong affinity for Disney's magical world? Do you thrive in dynamic environments where no two days are the same? If so, we invite you to join our team as a Sales & Solutions Specialist at Disney Central, where you'll play a pivotal role in enhancing the digital experience for our guests.
About Disney Central
Disney Central is a cutting-edge contact center located in Tampa, Florida, dedicated to providing unparalleled customer service to our guests. As a Sales & Solutions Specialist, you'll be part of a talented team that's passionate about making a difference in the lives of our customers. Our operating hours span from Sunday to Saturday, starting at 5:45 a.m. and concluding at 12:15 a.m., offering a dynamic work environment that caters to a diverse range of guest inquiries and needs.
The Role
As a Sales & Solutions Specialist, you'll be responsible for addressing guest inquiries, resolving conflicts, and making decisions that reflect both integrity and resourcefulness. Your strong foundation in customer service, particularly within a contact center environment, will enable you to communicate effectively with guests through written, verbal, and interpersonal skills. Your knowledge of Disney products will be crucial in providing informed assistance and recommendations to guests, enhancing their overall experience with Disney's offerings.
Key Responsibilities:
* Assist guests with their digital experience on the website and My Disney Experience application
- Handle conflict resolution and decision-making with integrity and resourcefulness
- Provide excellent customer service in an inbound contact center environment
- Communicate effectively with guests through written, verbal, and interpersonal skills
- Utilize knowledge of Disney products to assist guests and enhance their experience
Requirements:
* Computer proficiency within a Microsoft Windows environment
- Strong written, verbal, and interpersonal communication skills
- Knowledge of Disney products and services
- Sales and service experience in a customer service or contact center environment
Nice-to-Haves:
* Previous experience working in a contact center environment
- Familiarity with Disney's products and services
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced environment with multiple priorities
Benefits:
* Paid training class with performance assessments
- Competitive hourly pay rate starting at $18.15 per hour
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Career Growth Opportunities & Learning Benefits:
At Disney Central, we're committed to helping our team members grow and develop their skills. As a Sales & Solutions Specialist, you'll have access to:
- Comprehensive training programs to enhance your customer service and sales skills
- Opportunities for career advancement and professional development
- Collaborative and dynamic work environment that fosters creativity and innovation
- Recognition and rewards for outstanding performance
Work Environment & Company Culture:
Our contact center is designed to provide a comfortable and productive work environment that caters to the needs of our team members. Our company culture is built on the principles of:
- Respect and empathy for our guests and team members
- Collaboration and teamwork
- Innovation and creativity
- Continuous learning and development
Compensation, Perks, & Benefits:
As a Sales & Solutions Specialist at Disney Central, you'll enjoy a competitive hourly pay rate starting at $18.15 per hour, as well as a range of benefits and perks, including:
- Paid training class with performance assessments
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
Ready to join our team and make a difference in the lives of our guests? Click the link below to apply now and we'll be in touch soon! Apply To This Job Apply for this job