Experienced Customer Care Specialist I - Account Services Representative for a Leading Telecommunications Company

Introduction to Cox Communications

Cox Communications, part of the renowned Cox family of businesses, is dedicated to connecting people and making a meaningful impact in the lives of our customers and employees. As a leader in the telecommunications industry, we are committed to providing exceptional customer experiences, innovative products, and services that meet the evolving needs of our clients. Our company culture values inclusivity, empathy, and teamwork, making us an ideal employer for individuals who thrive in a collaborative and dynamic environment.

Job Overview

We are seeking a highly skilled and enthusiastic Customer Care Specialist I - Account Services Representative to join our team. As a Call Center Customer Service Representative, you will play a vital role in delivering outstanding customer service, resolving concerns, and promoting our products and services to meet the needs of our customers. This is a remote opportunity, and you must reside in Phoenix, AZ, Tucson, AZ, Las Vegas, NV, or a surrounding community within those states. Our comprehensive training program will begin on May 13th, 2024, and we offer a competitive hourly rate of $18.00, along with a range of benefits and perks.

Key Responsibilities

• Assess customers' needs, suggesting products and services for their home and business needs
• Adjust billing, negotiate claims, and arrange product substitutions/returns
• Manage customer concerns while meeting goals in Serving, Solving, and Selling
• Remain current on Cox Business products and services
• Own the customer experience and provide support to internal sales reps

What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

• Competitive pay and generous incentives
• Comprehensive medical benefits and 401(k) company match
• Free Internet and discounts on other Cox services valued at up to $300 per month
• Generous Paid Time Off (PTO) and tuition reimbursement for academic pursuits
• Adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and more

Career Growth Opportunities

Who You Are

To be successful in this role, you should be a team player who is at ease engaging with customers, capable of filling them with confidence in Cox. You should have excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport, and problem-solving. You should also be able to learn and apply new procedures, work well in a team environment, and possess solid analytical skills to determine the best course of action to resolve issues.

Qualifications

The minimum qualifications for this role include:

• High school diploma, GED, or relevant work experience
• 6 months of experience using a computer and navigating multiple screens
• 1 or more years of customer service experience
• Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport, and problem-solving
• Ability to learn and apply new procedures
• Good teamwork and communication skills
• Solid analytical skills to determine the best course of action to resolve issues

The preferred qualifications for this role include:

• 1 year of experience working in a position that requires meeting sales goals
• 1-2 years of experience in a customer service role, not specific to just Call Centers
• Strong aptitude for helping customers and a customer experience focus
• Ability to adapt to constant change

Our Company Culture

Work Environment

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Care Specialist I - Account Services Representative, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this opportunity to join our team and start your career with Cox Communications today!