Experienced Customer Care Associate - 100% Remote Opportunity in a Dynamic Call Center Environment

Are you a customer service enthusiast with a passion for delivering world-class experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join our team as a Customer Care Associate in a leading-edge call center setting. As a key member of our operations team, you will play a vital role in supporting the sale and marketing of our supplier brands, ensuring customer satisfaction, and driving business growth.

About Us

Breakthru Beverage Group is a leading beverage distributor with a rich history of innovation and customer-centricity. Our company is built on a foundation of trust, integrity, and a commitment to excellence. We pride ourselves on our ability to adapt to changing market trends, invest in cutting-edge technology, and foster a culture of continuous learning and growth. As a 100% remote Customer Care Associate, you will be part of a dynamic team that values flexibility, collaboration, and open communication.

Responsibilities

As a Customer Care Associate, your primary responsibilities will include:

• Ensuring sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
• Resolving customer inquiries successfully through the use of multiple customer support tools, including conducting research in SAP and/or contacting business units as appropriate.
• Maintaining world-class standards by successfully performing against department scorecards and metrics.
• Identifying and seeking to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
• Establishing and maintaining world-class customer relations by developing a rapport and actively listening to gain more information where necessary.
• Providing consultative support and recommendations to customers.
• Identifying and evaluating opportunities to increase customer retention, maintain customer confidence, and protect operations.
• Keeping information confidential and sustaining satisfaction by suggesting alternatives to out-of-stock or limited quantity items and informing customers of available deals, etc.

Qualifications

To be successful in this role, you will need to possess:

• A high school diploma or equivalent.
• Basic PC skills using MS Office and other various computer programs.
• No previous experience required, but a results-oriented professional with verbal/written communication skills, diplomacy, and discretion, as well as customer service skills.
• Ability to multi-task, work independently and/or within a team, pay attention to detail, and meet deadlines.
• Utilize sound judgment and problem-solving skills.
• Ability to work in a fast-paced, high-volume, team environment.

Preferred Qualifications

While not required, we welcome candidates with:

• A Bachelor's degree in a related field and/or equivalent training and work experience.
• 1-2 years of previous experience in a customer service role.
• Experience in the consumer products or distribution industry.

Competencies

As a Customer Care Associate, you will be accountable for meeting your own targets, with your work reviewed periodically. You will encounter problems that are defined, repetitive, and routine, with a solution readily available.

Physical Requirements

While performing the duties of this job, you will regularly be required to stand, sit, talk, hear, and use your hands and fingers to operate a computer and telephone.

Work Environment and Culture

As a 100% remote Customer Care Associate, you will enjoy the flexibility to work from the comfort of your own home. Our company culture values collaboration, open communication, and continuous learning. We offer a dynamic and supportive work environment that fosters growth and development.

Compensation and Benefits

We offer a competitive compensation package, including:

• $17.50 per hour.
• Opportunities for career growth and professional development.
• A comprehensive benefits program, including medical, dental, and vision coverage.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering world-class experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics. If you need a reasonable accommodation because of a disability for any part of the employment process, please call and let us know the nature of your request and your contact information. Apply for this job