Experienced Pre-Licensed Customer Service Representative – Remote Opportunity for Career Growth and Professional Development
About Teleperformance
Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Why Teleperformance?
If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future and provide you with the tools, training, and support you need to succeed. Our company culture is built on the values of innovation, collaboration, and customer-centricity, and we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance.
Become a Licensed Insurance Agent with Teleperformance
Teleperformance offers a 5-day paid training program to help you prepare for the State Insurance Exam. This is a unique opportunity to gain the skills and knowledge you need to become a licensed insurance agent, and we will provide you with a trainer, study materials, and support to help you succeed. After you pass your exam, we will support you in obtaining your license in the 50 states/territories we operate in.
Benefits of Working with Teleperformance
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Your Role as a Pre-Licensed Customer Service Representative
As a Pre-Licensed Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Your responsibilities will include:
- Resolving complex consumer issues and advising first-level representatives on high-level issues
- Assisting policy holders with billing questions and concerns
- Providing support to policy holders with any policy changes requested
- Supporting policy holders' needs by providing recommendations and adjusting as necessary
Qualifications
We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- 6 months of customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months of Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you will need:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required
- Clean and quiet workspace
Be One of Our People
At Teleperformance, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
If you are looking for a career that offers growth, development, and a sense of purpose, we encourage you to apply for this exciting opportunity. Join our team and become a key contributor in making a difference in people's lives.
How to Apply
To apply for this role, please visit our website at [insert website URL]. We look forward to hearing from you and exploring how you can become a part of our team.
Contact Information
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We can be reached at [insert contact email] or [insert contact phone number]. Apply for this job