Experienced Work-at-Home Healthcare Customer Service Representative – Deliver Exceptional Patient Experience and Drive Business Growth

About Us

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support... to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!

Join Our Team

As a Work-at-Home Healthcare Customer Service Representative, you'll play a vital role in helping our clients address their customers' concerns, providing support, and resolving issues. If you're passionate about delivering exceptional patient experience and driving business growth, we want to hear from you!

Job Summary

As a Work-at-Home Healthcare Customer Service Representative, you'll be responsible for:

• Assisting customers with issues and concerns they are experiencing during the use of the product and/or service
• Documenting call-related information for auditing and reporting purposes
• Maintaining and updating customer information as necessary
• Upselling current customers on new or enhanced services

Responsibilities

As a Work-at-Home Healthcare Customer Service Representative, you'll be expected to:

• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Document all customer interactions, including calls, emails, and chats, in a clear and concise manner
• Maintain accurate and up-to-date customer information, including contact details and service history
• Upsell current customers on new or enhanced services, identifying opportunities to increase revenue and improve customer satisfaction
• Meet or exceed performance metrics, including first call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT)

Qualifications

To be successful as a Work-at-Home Healthcare Customer Service Representative, you'll need:

• A high school diploma or equivalent
• Customer service experience, preferably in a healthcare or related industry
• Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues
• Exceptional listening and comprehension skills, with the ability to understand and respond to customer needs
• Professional and courteous demeanor, with a customer-centric approach

Work Environment

As a Work-at-Home Healthcare Customer Service Representative, you'll work from the comfort of your own home, with the following requirements:

• A private residence, located at the address listed on your personnel file
• A dedicated workspace, free from distractions and interruptions
• A reliable high-speed internet connection, with a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
• A computer and headset, provided by Alorica

Benefits

As a Work-at-Home Healthcare Customer Service Representative, you'll enjoy a range of benefits, including:

• Health, dental, and vision coverage/HSA
• PTO and paid holidays
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Career Growth Opportunities

At Alorica, we're committed to helping our employees grow and develop their careers. As a Work-at-Home Healthcare Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge through ongoing training and development programs
• Take on new challenges and responsibilities, with opportunities for advancement and promotion
• Participate in leadership programs and development opportunities

Work-Life Balance

At Alorica, we understand the importance of work-life balance. As a Work-at-Home Healthcare Customer Service Representative, you'll enjoy:

• The flexibility to work from home, with a comfortable and distraction-free workspace
• The ability to set your own schedule, with flexible hours and breaks
• The opportunity to pursue your passions and interests outside of work

How to Apply

If you're passionate about delivering exceptional patient experience and driving business growth, we want to hear from you! To apply, please:

• Place an application
• Complete your online assessment
• Our team will review your application and follow up directly if selected to move forward

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.