Product Owner-Salesforce Service Platform (Remote/Work From Home)

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: We’re seeking a strategic and customer-centric Agile Product Owner to lead the evolution of our Salesforce Service Cloud platform. If you have a passion for optimizing service workflows, and bring expertise in Salesforce Service Cloud, we’d love to hear from you. The Product Owner is an empowered leader, knowledgeable in the business, who is responsible for the end-to-end planning and launch of Products. The incumbent collaborates with customers and business owners to understand business challenges and develop innovative and practical solutions that meet the customer's needs. They develop a Product Roadmap that describes deliverables and strategy, and then execute the roadmap from concept to launch. The Product Owner is responsible for maintaining both the Program and Team backlog for Agile teams, and overseeing and/or conducting the elicitation, organization and documentation of business and solution requirements. They work closely with Business Owners, subject matter experts, Business Analysts and Scrum teams and ensure that the Agile team develops solutions that meet the customer's real needs. JOB ROLES AND RESPONSIBILITIES: 1. Work with the Product Manager to articulate the vision and high-level Roadmap, and garner consensus across IT, Operations and Product Management. 2. In collaboration with product management, identify and deliver features, gather feedback from stakeholders that will inform feature development, meet with the development team to convey the product roadmaps, and gather data on product usage 3. Own and manage the backlog of the development team 4. Working with other product owners to resolve dependencies and negotiate, coordinate, and align priorities to complete a feature 5. Work with the Technical Lead/Architect to understand technical work and ensure the roadmap and backlog is planned with technical concerns in mind 6. Collaborate with customers, clients and prospective users to understand and anticipate their needs. 7. Work with Portfolio Managers/ Release Train Engineers (RTEs) and Domain Architects to create a prioritized Product/Program Backlog for all development work related to the Product. 8. Work with Business Analysts and Agile Scrum Teams to break down big Features into User Stories on the Team backlog for the Agile team to design, build, test and deliver. 9. Attend and actively participate in all relevant Team level Scrum Events and act as the content authority to make sure the Agile Team delivers the right solution at the right time. 10. Attend and actively participate in Program level Agile Events such as PI Planning 11. Act as a liaison between the Agile Team and the customers/stakeholders, making sure Product progress is highly visible and that the team is working/delivering at a sustainable pace. 12. Assist the Agile team as needed to complete stories and with troubleshooting problems and developing recommendations/solutions 13. Establish and govern approach for Product Documentation 14. Support training development for end users and staff members. 15. Collaborate, coordinate, and communicate across disciplines and departments. 16. Ensure compliance with HIPAA regulations and requirements. 17. Demonstrate commitment to the Company's core values. 18. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. JOB SCOPE: Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend action plans and evaluate results on initiatives that may not be clearly defined and are large in scope. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through experience. The position works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decisions and taking action. Apply tot his job Apply To this Job