Customer Service Representative - Remote - Mortgage Banking Industry - Outbound Calling - Career Growth Opportunities

Join the Team: Customer Service Representative - Remote Out Of FL

Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the mortgage banking industry? Do you have a passion for delivering exceptional customer service and a knack for sales? TEKsystems, a leading provider of technology services and talent solutions, is seeking a highly skilled Customer Service Representative to join our team on a remote basis. As a Customer Service Representative, you will be the front-line contact with potential customers of a well-known bank's national contact center within the mortgage line of business.

About TEKsystems and Our Client

TEKsystems is a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We are an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, working with progressive leaders to drive change. Our client, a leading bank, is committed to providing exceptional customer experiences and is looking for talented individuals like you to join their team.

Job Summary

As a Customer Service Representative, you will be responsible for making outbound calls to potential mortgage customers to inquire about their current mortgage needs. This is a high-volume contact center environment, and you will be working out of a queue, pulling the next available lead to call out on. Your primary goal will be to have a short conversation (5-6 minutes) with potential customers, using a scripted conversation to determine if they are interested in considering working with our client. If they are interested, you will pass them on to a Home Mortgage Consultant.

Key Responsibilities:

• Making outbound calls to potential mortgage customers to inquire about their current mortgage needs
• Engaging in short conversations (5-6 minutes) with potential customers to determine their interest in working with our client
• Using a scripted conversation to guide the discussion and ensure a positive customer experience
• Passing interested customers on to a Home Mortgage Consultant
• Working in a high-volume contact center environment, making 100-150 calls per day
• Pulling the next available lead to call out on from a queue
• Providing exceptional customer service and ensuring a positive customer experience

Requirements and Qualifications

Essential Qualifications:

• Retail sales, call center, and/or customer service experience
• Comfortable speaking with customers over the phone and having a positive outlook on the conversation
• Ability to work in a fast-paced, high-volume contact center environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Qualifications:

• Prior call center/sales experience is highly preferred
• Candidates with prior experience in the mortgage banking industry are an asset
• Experience with CRM software and other technology tools

What We Offer

Career Growth Opportunities:

• Opportunities for advancement to leadership roles
• Upskilling multiple levels to leadership
• After a year, you can look at all job postings internally and look to move up in the company
• Sales/servicing opportunities, including the chance to become a Home Mortgage Consultant or move into fraud
• Opportunities to move into SME/TL or management roles

Training and Development:

• Comprehensive training program to ensure success in the role
• Will be trained to be SAFE certified
• Ongoing coaching and feedback to help you grow and develop in your role

Work Environment and Culture:

• Remote work opportunity with flexible scheduling
• Collaborative and dynamic work environment
• Big on developing people in this group!
• Opportunities to work with a talented and dedicated team

Compensation and Benefits:

• Competitive compensation package
• Comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for bonuses and incentives

Why Join Our Team?

At TEKsystems, we are committed to providing exceptional customer experiences and driving change through our work. We are looking for talented individuals like you to join our team and help us achieve our goals. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and dynamic environment, making a real difference in the lives of our customers. You will also have access to comprehensive training and development opportunities, as well as career growth opportunities.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the mortgage banking industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.