Experienced Medical Customer Service Representative – Remote Call Center Operations
About Meduit
At Meduit, we are a leading provider of medical billing and revenue cycle management services, dedicated to helping healthcare providers and payers navigate the complexities of the medical billing process. Our team of experts is passionate about delivering exceptional customer service, ensuring that our clients receive the highest level of support and care. As a remote Call Center Representative, you will play a vital role in helping patients understand their financial responsibilities and resolving outstanding balances in a helpful and non-threatening manner.Job Summary
We are seeking an experienced and goal-driven Medical Customer Service Representative to join our remote call center team in Des Moines, IA. As a key member of our team, you will be responsible for assisting patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. If you have excellent communication skills, a competitive desire to maximize returns, and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.Key Responsibilities
As a Medical Customer Service Representative, your key responsibilities will include:- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances, including:
- Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements
To be considered for this role, you must meet the following minimum requirements:- High School Diploma or equivalent
- Must be willing to submit for a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
While not required, the following qualifications are preferred:- Able to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Have a positive attitude and demonstrate teamwork
- Strong organizational and problem-solving skills
- Provide excellent customer service in a variety of situations, including those that escalate
- Able to use strong attention to detail and data management skills
Work Environment and Schedule
As a remote Call Center Representative, you will work from the comfort of your own home, with a steady 8-hour shift, Monday through Friday, between 7:00-5:00 CST. Our comprehensive training program will ensure your success in this role, and our positive and supportive work atmosphere will make you feel valued and appreciated.Compensation and Benefits
We offer a competitive salary of $15-$17 per hour, based on experience, as well as a range of benefits, including:- Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule