Experienced Customer Service Representative – Delivering Exceptional Experiences and Building Lasting Relationships

At Assurant, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals like you to join our team as a Customer Service Representative. As a key member of our organization, you'll be the voice of Assurant and our clients, providing top-notch service that exceeds expectations at every turn.

About Us

Assurant is a leading global provider of risk management products and services, dedicated to helping people and businesses navigate life's uncertainties. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner to millions of customers around the world. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our journey.

What Sets Us Apart

At Assurant, we're committed to creating a work environment that's supportive, inclusive, and empowering. Here are just a few reasons why we're a great place to work:

• Flexible Schedules: We offer various work schedules and pay shift differentials for night and weekend hours worked, so you can balance your work and personal life with ease.
• Comprehensive Benefits: Medical benefits begin on your first day, and we offer tuition reimbursement, paid time off, and competitive pay to help you grow and thrive.
• Career Growth Opportunities: We're committed to helping you develop your skills and advance your career, with opportunities for professional growth and development.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing Superior Service: Receive in-bound calls from customers and provide exceptional service that exceeds their expectations.
• Listening and Problem-Solving: Listen to customers' concerns, solve problems, answer questions, and work with them to find a resolution while showing empathy.
• Proactive Problem-Solving: Take the initiative to understand customers' current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
• Adapting to Change: Adapt to changing situations and work well in a fast-paced environment, using technology to multi-task and stay organized.

Requirements

To succeed in this role, you'll need:

• Minimum High School Diploma or GED: A high school diploma or equivalent is required.
• Prior Experience: 0-3 years of prior experience in a customer-facing role is preferred.
• Excellent Communication Skills: Strong verbal, written, and listening skills are essential, as well as great communication skills and a love for talking to people.
• Attention to Detail: Strong attention to detail is required, as well as the ability to think outside the box to resolve problems.
• Adaptability: Ability to adapt to change and work well in a fast-paced environment is essential.
• Technology Skills: Ability to multi-task using technology is required.

Working Conditions and Physical Requirements

This is a full-time job that requires:

• General Office Demands: Working in a general office environment with moderate physical demands.
• Flexible Scheduling: Ability to work varying schedules throughout the year, including nights, weekends, and holidays.
• Training: Completion of Assurant's comprehensive training program is required to equip you with the tools and knowledge to meet our customers' needs.

Compensation and Benefits

We offer a competitive pay range of $14.04-$21.76, depending on your background, experience, and work location. Additionally, we provide:

• Medical Benefits: Medical benefits begin on your first day.
• Tuition Reimbursement: Tuition reimbursement is available after 6 months, up to $5000 annually.
• Paid Time Off: Competitive paid time off, including holidays.

Join Our Team

If you're passionate about delivering exceptional customer experiences and building lasting relationships, we want to hear from you. Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with Assurant. Apply Now! Apply for this job