Customer Service Representative I – NCC – 999134 Work from home with – USA Remote Jobs

Employer Industry: Higher Education

Why Consider This Job Opportunity • Salary up to $18.25 per hour • Comprehensive benefits package including tuition waiver and retirement plan • Opportunity for career advancement and growth within the organization • Work from home flexibility available after completing onsite training • Supportive and collaborative work environment • Chance to make a positive impact on student experiences

What To Expect (Job Responsibilities) • Provide exceptional customer service to students and patients across various communication channels • Assist with admissions, enrollment, registration, and financial aid processes • Navigate ERP and CRM systems to support students in their enrollment journey • Schedule patient appointments and manage electronic medical records for compliance • Ensure adherence to HIPAA regulations and university policies regarding personal information

What Is Required (Qualifications) • High School Diploma or Equivalent • Minimum of one (1) year of customer service experience • General knowledge of customer service principles and English language structure • Proficient in problem-solving, active listening, and time management skills • Ability to communicate effectively in both oral and written forms

How To Stand Out (Preferred Qualifications) • Associate or Bachelor’s degree • Experience in higher education, student services, or healthcare • Knowledge of academic programs and Title IV regulations • Familiarity with Banner, Recruit, and/or Avaya systems • Bilingual proficiency in English and Spanish

#HigherEducation #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits

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