Experienced Remote Customer Service Representative - Health Insurance Expertise a Plus
Join GetInsured: Revolutionizing Health Insurance with Exceptional Customer Service
At GetInsured, we're on a mission to simplify the process of finding and enrolling in health insurance. As a pioneer in the industry, we've created a consumer-friendly platform that empowers millions of individuals across the country to make informed decisions about their health plans. Our cutting-edge cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, making us a leader in the market.
We're now seeking a dedicated and self-driven Remote Customer Service Representative to join our elite team. As a fully remote company, we're committed to fostering a positive and motivating work environment that encourages growth and development. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we want to hear from you!
About the Role
As a Remote Customer Service Representative at GetInsured, you'll be the face of our company, providing top-notch support to our customers via inbound and outbound calls, online chat inquiries, and other channels. Your primary goal will be to ensure that our customers have a seamless and satisfying experience when interacting with our platform.
Key Responsibilities:
- Deliver exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and other assigned channels
- Manage customer accounts, provide technical support, and resolve issues in a timely and professional manner
- Perform application data entry tasks with accuracy and efficiency
- Interpret and follow defined procedures and policies to ensure compliance and consistency
- Demonstrate creative problem-solving skills to resolve complex customer issues
- Show flexibility and adaptability in response to changing projects and updates
- Effectively manage your time and tasks, prioritizing multiple responsibilities and meeting productivity standards
- Participate in extensive self-study, training, and testing to ensure eligibility to proceed through training and certifications
- Adhere to regulated guidelines for communications via all channels, maintaining the highest level of professionalism and compliance
Requirements and Qualifications
To succeed in this role, you'll need to meet our essential requirements and possess the necessary qualifications. We're looking for individuals who are:
Essential Requirements:
- At least 18 years of age
- Equipped with a reliable computer and internet connection (minimum 35 mb/s)
- Able to commit to full attendance during the 3-week training period
- Willing to complete a background check and health screening
- Using a cable/fiber broadband internet connection with a hard-wired ethernet connection (not compatible with mobile internet service providers or satellite)
Qualifications:
- Moderate to advanced computer skills, with a high level of comfort learning new technology
- Excellent verbal and written communication skills, with a high level of professionalism
- Self-motivated and success-driven, with the ability to work independently in a remote setting
- Comfortable working from home and managing distractions
Preferred Experience:
- Previous experience in customer support or technical support roles
- Familiarity with group and/or individual health insurance, or the Affordable Care Act
- Experience working in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills, a plus
What We Offer
At GetInsured, we're committed to providing our team members with a comprehensive benefits package and a supportive work environment. As a Remote Customer Service Representative, you'll enjoy:
- Paid training to ensure you're equipped for success
- Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
- Performance and attendance-based incentives, in addition to a competitive base pay of $14.50 hourly ($15.50 hourly for Spanish bilingual candidates)
- The convenience of working from home, with a flexible schedule and autonomy
- A collaborative and supportive team environment, despite being fully remote
- A 401K match program to help you plan for your future
- Individual Coverage HRA (ICHRA) to support your health and wellbeing
- Paid time off (PTO) to recharge and take care of personal matters
Career Growth and Development
At GetInsured, we're committed to helping our team members grow and develop in their careers. As a Remote Customer Service Representative, you'll have opportunities to:
- Develop your skills and expertise in customer service and health insurance
- Take on new challenges and responsibilities as you progress in your role
- Participate in training and certification programs to enhance your knowledge and credentials
- Advance to leadership roles or specialized positions within the company
Company Culture
At GetInsured, we pride ourselves on our positive and motivating company culture. As a fully remote company, we've created a virtual work environment that's collaborative, supportive, and inclusive. Our team members are passionate about our mission and are committed to delivering exceptional customer experiences.
We're excited to welcome a new team member to our family and are confident that you'll thrive in our dynamic and supportive environment. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity!