Experienced Entry-Level Remote Live Chat Specialist – Front Desk Customer Support Representative
About Attorneys Parker & Maloney
At Attorneys Parker & Maloney, we pride ourselves on being a dynamic and forward-thinking law firm based in the vibrant city of Miami Beach, Florida. Our team of dedicated professionals is passionate about delivering exceptional results and providing unparalleled customer service to our clients. As a remote Live Chat Specialist, you will be an integral part of our front desk team, interacting with visitors on our clients' websites via Live Chat software and providing top-notch support in real-time.Job Summary
We are seeking an experienced and motivated Entry-Level Remote Live Chat Specialist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer support, handling multiple incoming requests for information, and consistently demonstrating a calm and professional demeanor under pressure. If you are a self-driven, motivated, and hard-working individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.Key Responsibilities
As a Remote Live Chat Specialist, your key responsibilities will include:- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to Live Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support
- Working from home
Requirements
To be successful in this role, you will need to possess the following skills and qualifications:- Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- Upbeat, positive attitude, and professional demeanor
- Articulate and well-accommodated to a client-facing role
- Ability to compose professional emails
Preferred Qualifications
While not required, the following qualifications would be beneficial for this role:- Previous experience in a customer-facing role or live chat support
- Knowledge of Live Chat software and customer support platforms
- Basic computer skills, including Microsoft Office and Google Suite
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What You'll Get
As a member of our team, you can expect:- A monthly bonus based on performance
- To be part of a group of diverse, energetic professionals who play as hard as they work
- Plenty of room for upward career mobility
Benefits
We offer a comprehensive benefits package, including:- 401k Plan
- Paid Holidays
- Paid Time Off
- Medical Insurance
- Dental & Vision Insurance
- Company Paid Life Insurance