Join Today: Experienced Customer Experience Agent for Overnight Shift (10pm-7am PST) - Ecommerce and Marketplace Support Expert

Welcome to Whatnot: The Future of Ecommerce

Imagine being part of a revolutionary platform that combines community, shopping, and entertainment to create an unparalleled customer experience. Whatnot, the largest livestream shopping platform in North America and Europe, is on a mission to transform the world of ecommerce. As a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany, we're committed to our values and dedicated to building a vibrant community of like-minded individuals. Our platform offers a diverse range of products, from fashion and beauty to electronics and collectibles, making it a unique and exciting place to work.

About the Role: Customer Experience Agent

The Customer Experience team is the backbone of our organization, driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. Your primary goal will be to provide a positive experience for our customers, making you an integral part of our team.

Key Responsibilities:

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users.
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in Whatnot's products, processes, and systems to drive positive outcomes for our users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

About You: The Ideal Candidate

We're looking for a curious and growth-minded individual who is passionate about delivering exceptional customer experiences. If you're a hungry and ambitious person looking to jumpstart your career in a fast-paced environment, we want to hear from you. You should be willing to take on any role or task, learn new skills, and be part of building a great company.

Essential Qualifications:

• Open to working overnight shifts from 10pm-7am PST.
• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a passion for delivering exceptional service.
• Proactive problem-solver and process-improver.

Preferred Qualifications:

• Knowledge of collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous startup experience is a plus.

What We Offer: Compensation and Benefits

We offer a competitive hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. Our benefits package includes:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options, including Medical, Dental, and Vision.
• Work From Home Support and home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits and monthly allowance on both food and wellness.
• Annual allowance towards Childcare and lifetime benefit for family planning.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app and Parental Leave.

Our Culture: Diversity, Equity, and Inclusion

At Whatnot, we're proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Join Our Team: Apply Now

Seize this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply now and become part of a dynamic team that's shaping the future of ecommerce. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we want to hear from you.