Experienced Brand Engagement Center (BEC) Customer Relations Representative – Driving Guest Satisfaction and Retention through Exceptional Service
About Us
At Toyota, we're not just building cars – we're building a better future. As one of the world's most admired brands, we're growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. Our mission is to build a future where everyone has the freedom to move, and we believe that nothing is impossible. We have big dreams and persevere through any obstacles, working together to create the future of mobility and make the world a better place.
Join Our Team
We're looking for diverse, talented team members who want to Dream. Do. Grow. with us. As a Brand Engagement Center (BEC) Customer Relations Representative, you'll play a critical role in positively impacting owner satisfaction and retention by providing exceptional service to Toyota and Lexus guests. If you're passionate about delivering outstanding customer experiences, have a strong work ethic, and thrive in a fast-paced environment, we want to hear from you!
About the Role
This is an exciting opportunity to join our world-class contact center and start your career with Toyota. As a BEC Advocate, you'll be responsible for:
- Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints
- Analyzing guest concerns/inquires and handling them accordingly
- Taking ownership of incoming communication; investigating and resolving various questions and concerns that are dealer, sales, service, or product-related
- Combining active listening with proactive decision-making skills to benefit Toyota and Lexus guests
- Supporting in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing, and navigation
- Researching unique guest requests using online resources and identifying opportunities to improve the guest experience
What We're Looking For
We're seeking a highly motivated and qualified individual with:
- A High School Diploma
- Customer service experience in a fast-paced customer-facing or phone environment
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Added bonus if you have a Bachelor's degree or higher
- Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
- Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
- Familiarity with social media
- Thrive in a fast-paced, dynamic environment
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
What We Offer
As a valued member of our team, you'll enjoy:
- A work environment built on teamwork, flexibility, and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Vehicle purchase & lease programs
- Comprehensive health care and wellness plans for your entire family
- Flextime and virtual work options (if applicable)
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools, and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Belonging at Toyota
We're proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Our success begins and ends with our people, and we believe that diverse perspectives and unique human experiences are essential to our growth and success. We're committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute their best work.
Career Growth Opportunities
At Toyota, we're committed to helping our team members grow and develop their careers. We offer a range of opportunities for professional growth and development, including:
- Training and development programs to help you build new skills and advance your career
- Leadership development programs to help you take on new challenges and responsibilities
- Networking opportunities to connect with other professionals and build relationships
- Opportunities to work on high-visibility projects and contribute to the company's success
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
Toyota is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute their best work.