Job Title: Customer Support Specialist - Delivering Exceptional Experiences for Global Brands at blithequark
Job Description:
Join the Pioneers of Customer Experience at blithequark
Are you ready to embark on a game-changing career journey? Do you have a passion for delivering exceptional customer experiences? Look no further than blithequark, a global technology and services leader that powers the brands of the future. We're a company that's redefining the way businesses interact with their customers, and we're looking for talented individuals like you to join our team.About blithequark
At blithequark, we're proud to be recognized as a leader in our industry, with awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture. We're a company that values innovation, collaboration, and customer satisfaction above all else. Our mission is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.Our Culture
We're a company that's united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.About the Role
We're seeking a highly motivated and customer-focused Customer Support Specialist to join our team. As a Customer Support Specialist at blithequark, you'll be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and technical expertise. You'll be the face of our company, and your interactions with customers will shape their perception of our brand.Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Resolve customer complaints and issues in a professional and courteous manner
- Communicate complex technical information in a clear and concise manner
- Collaborate with internal teams to resolve customer issues and improve processes
- Stay up-to-date with product knowledge and technical developments
- Meet or exceed customer satisfaction targets and performance metrics
Requirements:
- Fluency in Lithuanian language (C1 level spoken / written)
- Good command of English and Russian (B2 level)
- Interest in technology and customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and technical skills
Preferred Qualifications:
- Previous experience in customer support or a related field
- Knowledge of customer relationship management (CRM) software
- Experience with technical support software and tools
- Ability to work in a team environment and collaborate with colleagues
What We Offer:
At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:- Hourly rate, from 8.03 to 8.56 Eur / Gross (during trial period and after)
- Performance-based bonuses
- Supportive and fun coworkers
- Work in shifts, Monday to Friday, from 09:00 AM till 19:00 PM (work in 8.5 h shifts)
Career Growth Opportunities:
At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:- On-the-job training and mentorship
- Technical training and certification programs
- Leadership development programs
- Opportunities for advancement and career progression