Experienced Salesforce Project Manager – Strategic Leadership and Digital Transformation Expert

Introduction to Concentrix

We're Concentrix, a pioneering tech company that's human-centered, tech-powered, and intelligence-fueled. We specialize in creating innovative solutions that empower brands to grow globally and thrive in the future. With a presence in over 70 countries across 6 continents, we're trusted by clients from diverse sectors, including up-and-coming success stories and iconic Fortune Global 500 brands. Our mission is to challenge conventions, deliver unparalleled outcomes, and craft experiences that exceed expectations.

Join the Concentrix Catalyst Team

As a member of our Concentrix Catalyst team, you'll be part of the engine that drives our experience design and engineering capabilities. You'll work with a talented group of professionals who combine human-centered design, powerful data, and cutting-edge technology to accelerate customer experience (CX) transformation at scale. Our team is dedicated to delivering strategic consulting, design, advisory services, market research, and contact center analytics that provide actionable insights to improve outcomes and value for our clients.

Job Overview

We're seeking an experienced Project Manager with expertise in Salesforce to join our team. As a Project Manager, you'll serve as a coordinator and coach for our solutioning teams, ensuring seamless project execution and delivery. Your responsibilities will include driving programs of strategic importance, planning and budgeting, conceptualizing and analyzing program needs, and building project timelines. You'll also be responsible for identifying stakeholders, analyzing customer expectations, and developing management strategies to engage collaborators in project decisions and execution.

Key Responsibilities

• Drive programs of strategic importance, ensuring timely and within-budget delivery
• Plan, estimate, budget, and control costs to ensure project completion within approved budgets
• Conceptualize, analyze, and evaluate program needs, making recommendations with business justification
• Build project timelines, lead project aspects, and report progress within the project environment
• Identify stakeholders, analyze customer expectations, and develop management strategies to engage collaborators
• Coordinate and document discussions, tracking the status of capabilities as they flow through our intake and solutioning cycles

Essential Qualifications

To succeed in this role, you'll need:

• 10+ years of total experience in the IT industry, with 3+ years in Salesforce project management (end-to-end project management)
• Ability to collaborate with customer executives and demonstrate strategic understanding of business needs
• Hands-on experience with CRM software products and PM tools like JIRA/MS Project
• Any project management-related certification (PMI-ACP/PMP/Prince 2/PSM II, etc.) is an asset
• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
• Nice to have Salesforce Certification
• In-depth Salesforce knowledge

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Agile-certified Scrum processes knowledge and experience with Scrum Master concepts
• Certification in either Agile Scrum Master (ASM) or Certified Scrum Master (CSM) from an accredited Agile/Scrum organization
• Experience working with senior executives and demonstrating excellent soft skills

Skills and Competencies

To excel in this role, you'll need to possess:

• Big-picture thinking, initiative, and attention to detail
• Ability to learn quickly and handle internal and external relationships
• Competence to work with senior executives and demonstrate excellent soft skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

At Concentrix, we're committed to helping our employees grow and develop in their careers. As a Project Manager, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities to work on diverse projects and clients, expanding your experience and portfolio
• A collaborative and supportive team environment that fosters growth and innovation
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

We're a remote-first company that values flexibility, work-life balance, and employee well-being. Our company culture is built on:

• A commitment to diversity, equity, and inclusion
• A focus on employee engagement, recognition, and rewards
• A culture of innovation, creativity, and continuous learning
• A supportive and collaborative team environment

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Private medical plans
• Great compensation package
• Retirement savings plans
• Paid learning days
• Flexible workplaces

Conclusion

If you're a motivated and experienced Project Manager with a passion for Salesforce and digital transformation, we want to hear from you. Join our Concentrix Catalyst team and be part of a game-changing career that offers opportunities for growth, learning, and innovation. Apply now and take the first step towards an exciting and rewarding career with Concentrix!

Ready to apply? Click here to submit your application.