Senior Customer Experience Engineer – Cloud Application Reliability and Performance

Are you a customer-obsessed problem-solver with a passion for cloud computing and a knack for solving complex technical problems? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration are key? If so, we invite you to join the Azure Customer Experience (CXP) team at blithequark, where we're dedicated to turning Microsoft Cloud customers into fans. As a Senior Customer Experience Engineer, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in Microsoft Azure. You'll design, implement, and maintain robust Service Level Objective (SLO) monitoring systems to track and meet the service level objectives defined in our offerings, customer engagement agreements. Your expertise in implementing and managing SLOs and Service Level Indicators (SLIs) will be instrumental in exceeding customer-centric SLOs and driving business growth. About blithequark At blithequark, we're committed to empowering every person and organization on the planet to achieve more. Our mission is to create a culture of inclusion, growth, and learning, where everyone can thrive at work and beyond. We believe in the power of collaboration, innovation, and customer obsession, and we're dedicated to making a positive impact on the world. Our Team The Azure CXP team is one of the fastest-growing teams within blithequark Azure Engineering. We're a diverse group of customer-obsessed problem-solvers who are passionate about cloud computing and dedicated to delivering exceptional customer experiences. We're looking for talented individuals who share our values and are eager to join our dynamic team. Responsibilities As a Senior Customer Experience Engineer, your responsibilities will include: * Collaborating with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations * Instrumenting code to measure SLOs, developing solutions to detect SLO breaches * Developing automated solutions and troubleshooting guides to remediate or mitigate SLO breaches * Collaborating closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues * Ensuring customer-centric SLOs are consistently exceeded through cross-functional collaboration * Analyzing SLO data for trends, improvements, and reliability risks, proposing remediation plans * Proactively engaging customers on SLO performance, addressing concerns and offering insights * Leading optimization efforts for system performance, scalability, and efficiency to exceed SLOs * Developing and maintaining documentation related to customer-specific SLOs, SLIs, and monitoring processes Qualifications To be successful in this role, you'll need: * A Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience with designing, implementing, debugging, and launching commercial software products or web services * OR equivalent experience * 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in cloud - Azure (or AWS/GCP) * Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers * 2+ years of experience in a external client-facing role Additional Requirements * Ability to meet blithequark, customer, and/or government security screening requirements * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter Preferred Qualifications * Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology * OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology * OR equivalent experience * 2+ years customer-facing experience What We Offer As a Senior Customer Experience Engineer at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year, with a different range applicable to specific work locations. Certain roles may be eligible for benefits and other compensation. Why Join Us? At blithequark, we're committed to creating a culture of inclusion, growth, and learning. We believe in the power of collaboration, innovation, and customer obsession, and we're dedicated to making a positive impact on the world. If you're passionate about cloud computing, customer experience, and problem-solving, we invite you to join our dynamic team. How to Apply If you're ready to take your career to the next level, apply now for the Senior Customer Experience Engineer role at blithequark. We can't wait to hear from you! ```html

About blithequark

At blithequark, we're committed to empowering every person and organization on the planet to achieve more. Our mission is to create a culture of inclusion, growth, and learning, where everyone can thrive at work and beyond. We believe in the power of collaboration, innovation, and customer obsession, and we're dedicated to making a positive impact on the world.

Our Team

The Azure CXP team is one of the fastest-growing teams within blithequark Azure Engineering. We're a diverse group of customer-obsessed problem-solvers who are passionate about cloud computing and dedicated to delivering exceptional customer experiences. We're looking for talented individuals who share our values and are eager to join our dynamic team.

Responsibilities

• Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations
• Instrument code to measure SLOs, developing solutions to detect SLO breaches
• Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches
• Collaborate closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans
• Proactively engage customers on SLO performance, addressing concerns and offering insights
• Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes

Qualifications

• A Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience with designing, implementing, debugging, and launching commercial software products or web services
• OR equivalent experience
• 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in cloud - Azure (or AWS/GCP)
• Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers
• 2+ years of experience in a external client-facing role

Additional Requirements

Ability to meet blithequark, customer, and/or government security screening requirements

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology
• OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology
• OR equivalent experience
• 2+ years customer-facing experience

What We Offer

As a Senior Customer Experience Engineer at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year, with a different range applicable to specific work locations. Certain roles may be eligible for benefits and other compensation.

Why Join Us?

At blithequark, we're committed to creating a culture of inclusion, growth, and learning. We believe in the power of collaboration, innovation, and customer obsession, and we're dedicated to making a positive impact on the world. If you're passionate about cloud computing, customer experience, and problem-solving, we invite you to join our dynamic team.

How to Apply

If you're ready to take your career to the next level, apply now for the Senior Customer Experience Engineer role at blithequark. We can't wait to hear from you!

``` Apply for this job