Part Time Customer Service Representative – Building Strong Relationships at blithequark

Are you passionate about delivering exceptional customer service and building meaningful relationships with individuals and organizations? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Part Time Customer Service Representative. As a key member of our team, you will play a vital role in connecting our members with top-rated legal professionals, fostering strong relationships, and driving business growth.

About blithequark

At blithequark, we are dedicated to providing our members with access to top-rated attorneys in their local communities, as well as Identity Theft Protection. Our mission is to empower individuals and families to navigate life's challenges with confidence and peace of mind. We believe that everyone deserves access to high-quality legal services, and we are committed to making that a reality.

Job Summary

As a Part Time Customer Service Representative, you will be responsible for locating qualified legal providers to assist our members with their legal needs. You will also be tasked with building and maintaining our network of provider relationships, promoting our CLC Legal Program, and ensuring exceptional customer satisfaction. This is an hourly position with the potential to earn monthly incentives, making it an excellent opportunity for those looking to supplement their income or launch their career in customer service.

Key Responsibilities

• Assist customers in locating qualified legal providers for their specific needs

• Build and maintain blithequark's network of legal providers through research and outreach
• Introduce and promote the CLC Legal Program to legal providers through cold calling and other outreach efforts
• Validate legal providers' professional licensing through local and state agencies
• Manage a caseload of 25+ customers, ensuring timely and accurate resolution of their legal needs
• Successfully recruit for individual customer referrals, network partnerships, legal class requests, and other special promotions/assignments
• Meet or exceed established company standards for provider and member satisfaction, accuracy, quality, and timelines

Essential Qualifications

• Compassionate and courteous communication style in all internal and external interactions

• Strong organizational and time-management skills, with the ability to multitask and prioritize multiple cases
• Accurate retention and documentation of large amounts of information
• Willingness to seek out best solutions and outcomes for customers and providers, with a "can-do" attitude
• High school diploma or equivalent (preferred)

Preferred Qualifications

• Experience in customer service, sales, or a related field

• Familiarity with the legal industry and its terminology
• Strong research and analytical skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines

Work Environment & Physical Demands

This position operates in a professional office environment, with regular use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk, and hear. Travel is not required for this position.

Career Growth Opportunities & Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Part Time Customer Service Representative, you will have opportunities to:

• Develop your customer service and communication skills
• Learn about the legal industry and its terminology
• Build relationships with legal professionals and other stakeholders
• Participate in ongoing training and professional development programs
• Contribute to the success of our business and make a meaningful impact on our members' lives

Compensation, Perks, & Benefits

As a Part Time Customer Service Representative, you will be eligible for:

• Competitive hourly rate
• Monthly incentives for meeting or exceeding performance targets
• Opportunities for career advancement and professional growth
• Ongoing training and development programs
• A dynamic and supportive work environment

How to Apply

If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application via the link below: https://legalshieldcorp.wd1.myworkdayjobs.com/CLC/job/Remote-Job-Posting/Provider-Relations-Recruiter_R0002062 We look forward to welcoming you to our team at blithequark! Apply for this job