Experienced Customer Service Professional (CSP) Level I – Delivering Exceptional Patient Experience in a Dynamic Contact Center Environment

At blithequark, we are dedicated to providing top-notch customer service to our patients, and we are seeking an experienced Customer Service Professional (CSP) to join our team. As a CSP, you will be the first point of contact for our patients, providing a seamless and efficient experience that sets the tone for their entire interaction with our organization. If you are passionate about delivering exceptional customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower patients to take control of their health and well-being by providing access to high-quality, patient-centered care. We are committed to fostering a culture of excellence, innovation, and collaboration, and we are seeking like-minded individuals to join our team.

Primary Duties & Responsibilities

As a CSP at blithequark, you will be responsible for providing exceptional customer service to our patients, families, and healthcare providers. Your duties will include:

• Receiving inbound phone and electronic referrals from workers compensation insurance companies, nurse case managers, providers, doctors, patients, and other stakeholders
• Opening new cases accurately according to policy and procedures
• Making outbound telephonic/electronic contacts with adjusters and Physical Therapy Centers to verify new case information, request related paperwork, and communicate updates on patient status
• Communicating with adjusters and nurse case managers regarding updates on patient status in a timely manner
• Maintaining TAA goal (Total Agent Availability) monthly
• Consistently meeting MedRisk Customer Support Service & Quality standards (call monitoring and EOC monitoring)
• Reviewing case information and consulting with Case Management to determine if new cases need to be opened or patients can be followed in existing cases
• Validating new case data by reviewing, correcting, deleting, or re-entering data; combining data when account information is incomplete; purging files to eliminate duplication of data
• Requesting verification from insurance companies and other related paperwork from providers telephonically/electronically
• Making outbound calls to Providers and Patients to schedule patient's Physical Therapy
• Understanding blithequark's interdepartmental procedures, policies, and complying with them
• Identifying potential or existing system and/or procedural challenges, and notifying Supervisor and assisting in resolution if needed
• Completing special projects or tasks as assigned by the supervisor
• Applying knowledge of and adhering to the URAC Utilization Management Standards
• Other duties as assigned

Essential Qualifications

* Bachelor's degree preferred or industry experience equivalent

• Minimum of 3 years of call center experience with both in-bound and out-bound calls (medium to high volume)
• Excellent verbal and written customer service skills demonstrating a can-do attitude
• Highly developed problem-solving skills
• Strong data entry skills
• Detail-oriented and solid organizational skills
• Solid MS Word, Excel, and Outlook experience
• Ability to multi-task and work independently
• Bilingual in English and Spanish, this is a plus (not required)

Preferred Qualifications

* Experience working in a healthcare or insurance-related industry

• Familiarity with workers compensation and utilization management processes
• Experience with case management software and systems
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a positive attitude

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a CSP, you will have the opportunity to:

• Develop your skills and knowledge in customer service, case management, and utilization management
• Work with a dynamic and experienced team to deliver exceptional patient care
• Participate in ongoing training and professional development opportunities
• Collaborate with other departments to improve processes and procedures
• Contribute to the development of new programs and initiatives

Work Environment and Company Culture

blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and excellence. Our team is dedicated to delivering exceptional patient care and making a positive impact in the lives of our patients and families. We offer a supportive and inclusive work environment that encourages open communication, creativity, and teamwork.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth
• A dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job